Director, Home Loan Operations

Mortgage Lewisville, Texas


At SoFi, You'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.


The Director, Home Loan Operations will be responsible for managing the activities and strategies of Home Loan Operations with an emphasis on vendor oversight, member experience and initiative management to  achieve business goals including performance and member experience. This role will also be responsible to attract, develop, and retain employees in the department.

Essential Functions and Responsibilities

  • Execute and support strategic initiatives. Develops and executes long-range strategic plans and objectives to impact business results.
  • Effective in managing complex vendor relationships and process design implementation.
  • Analyzes reports, identifies areas for improvement, and implements operational strategies to increase performance.
  • Create and enforce high standards of member experience.
  • Works with sales to optimize processes and develops well controlled processes to meet business objective.
  • Coordinates implementation and enhancement of operational systems and procedures.
  • Ensures compliance with company policies and regulatory requirements.


  • 8+ years of experience in Mortgage Operations Leadership (Managing Multiple Mortgage Operations Teams)

  • Direct experience overseeing a vendor/partner relationship, specifically driving SLA and KPI execution

  • Proven ability to understand, instruct and calculate various types of financial documents

  • Ability to exhibit grace under pressure, while successfully navigating stressful work assignments/situations efficiently and effectively

  • Ability to meet critical deadlines under stressful conditions

  • Ability to establish and maintain working relationships with co-workers, management and clients

  • Self motivated and able to work independently

  • Able to move between projects / duties quickly and efficiently

  • Strong work ethic, organizational skills, and time management skills

  • Professional demeanor, strong written and oral communication skills

  • Excellent quantitative skills and ability to demonstrate mathematical application

  • Passion for leadership and developing a successful team

  • Decision making skills (experience making decisions, uncovering needs)

  • Basic computer skills with solid proficiency in Google systems, SoFi internal systems, and other database and web programs. Must be able to quickly toggle between different systems across multiple monitors.

  • College degree desired, High school diploma or GED required

Supervisory Responsibility

This position requires supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This is a full-time position and hours of work and days are Monday-Sunday, 7:00 a.m. to 8:15 p.m. Many schedules include evening and weekend work and may be required as job duties demand.

EEO Statement

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • Competitive salary packages and bonuses.

  • Comprehensive medical, dental, vision and life insurance as well as disability benefits.

  • 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents.

  • Generous vacation and holidays

  • 401(k) and education on retirement planning.

  • Tuition reimbursement on approved programs, up to $5,250 a year.

  • Monthly contribution to help you pay off your student loans.

  • Employer paid lunch program and subsidized gym membership.

  • Fully stocked kitchen (snacks & drinks)