Senior People Operations Specialist

Human Resources San Francisco, California Cottonwood Heights, Utah


Who We Are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The Role

SoFi is seeking a Senior People Operations Specialist to join our People Operations team whose goal is to provide exceptional service to our employees, while delivering operational excellence. This role will report to the People Operations Manager and partner cross-functionally with our People Business Partner, Talent Acquisition, and Payroll teams. This individual will play an important role in developing efficiency throughout the employee lifecycle from hiring and on-boarding, to development and off-boarding. The ideal candidate has a rare combination of exceptional customer service and a passion for working with process & systems.  

What You'll Do:

  • Partner closely with People organization to proactively identify opportunities for process improvement to help the People team scale 

  • Work on cross-functional People Operations projects of moderate scope taking into account both operational efficiencies and employee experience throughout employee lifecycle including: on-boarding & off-boarding, mobility, and People ticketing case management improvements

  • Assess the People team’s operational needs & work with appropriate stakeholders to ensure policies & procedures are to date and relevant based off of finding 

  • Become an expert with SoFi’s People data; take lead on and troubleshoot correcting data integrity issues as well as identify root cause to eliminate future risks

  • Participate in system enhancement projects: Defining requirements, assisting with process design, and testing

  • Oversee quality control and internal audits. Partner with Finance and Compliance teams to understand requirements and present timely results

What You'll Need:

  • Bachelor's degree required

  • 3-5 years of proven experience working within an operational and process focused role, ideally working with HR technology & processes 

  • 2+ years of experience working in a data intensive environment, preferably in Human  Resources, where data entry, auditing, and report generation are a primary function of the role

  • Exceptional communication skills - Ability to interpret requirements, communicate complex concepts in a structured manner, and lead change management for process enhancement initiatives

  • Strong analytical and problem solving skills - Ability to interpret data and produce relative metrics to support decision making

  • Team player with a  can do attitude - Must be able to build and maintain relationships with employees both within and outside of People Team & 

  • Workday experience is strongly preferred

  • Comfortable working in Excel or Google Sheets - Experience interpreting data, using formulas, and creating tables and charts 


Why You'll Love Working Here:

  • Competitive salary packages and bonuses.

  • Comprehensive medical, dental, vision and life insurance as well as disability benefits.

  • 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents.

  • Generous vacation and holidays

  • 401(k) and education on retirement planning.

  • Tuition reimbursement on approved programs, up to $5,250 a year.

  • Monthly contribution to help you pay off your student loans.

  • Employer paid lunch program and subsidized gym membership.

  • Fully stocked kitchen (snacks & drinks)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.