Operations Process Manager

Banking Operations Claymont, Delaware Cottonwood Heights, Utah


At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you

This person would be responsible for supervising the staff providing the day-to-day support for various processes including, training, work processes, communication, dissemination of information internally and externally, hiring, problem resolution, and resolution of invoice disparities. The person in this role is also responsible for developing and improving work streams, delivering and documenting all aspects of performance and orientation, development and maintenance of work instructions and technological solutions specific to their programs. This position interacts daily with vendor resources, employees, internal operations, Shared Services staff, and other internal and external stakeholders (engineering, product, marketing, risk,etc).
They will assist our organization in maintaining relationships with partners, generating efficiencies, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of all operational business functions in a credit card servicing environment, exceptional budgeting skills, and strong leadership qualities. This position will account for all business activities, matrixed staff management, vendor management enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.


  • Ability to work in a cross-functional, fast-paced environment and to lead and drive complex operational initiatives. Strong project management discipline and ability to delivery on a variey of operational and technical solutions

  • Ability to navigate through ambiguity in a fast-paced, dynamic environment

  • Collaborative working style and ability to work with vendors and internal teams

  • Developed analytical and investigative skills

  • Demonstrated written and verbal communication skills

  • Ability to make processes more efficient and scalable

  • Proactively minimize operational risk

  • Recognize and apply various regulatory parameters across work streams

  • Collaborate with our partners and various stakeholders

  • Develop forward-thinking analysis to facilitate generation of management reports, and scaling our automated processes

  • Drive compliance and ensure risk assessment

  • Ensure and control frameworks are in place and running effectively and efficiently

  • Manage projects and implement initiatives to improve risk and controls around operational processes and systems for card

  • Project manage testing programs and monitor execution of controls

  • Partner with process managers and engineering to review system designs and implement critical system controls for operations

  • Experience developing tools, reports, scorecards, and data visualizations that improve upon those currently employed for understanding the business and making decisions


  • BS/BA preferred and/or equivalent work experience


  • Competitive salary packages and bonuses.
  • Comprehensive medical, dental, vision and life insurance as well as disability benefits.
  • 100% of medical, vision, and dental premiums paid by SoFI for employees and their dependents.
  • Generous vacation and holidays
  • 401(k) and education on retirement planning.
  • Tuition reimbursement on approved programs, up to $5,250 a year.
  • Monthly contribution to help you pay off your student loans.
  • Employer paid lunch program and subsidized gym membership.
  • Fully stocked kitchen (snacks & drinks)