Concierge

Customer Service Mississauga, Ontario


Position at Skyservice Business Aviation

SKYSERVICE BUSINESS AVIATION 

Skyservice is Canada’s leader in business aviation.  Built on the key principles of safety and service, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations in Toronto, Montreal, Ottawa and Calgary.  People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency.  These are the core values that guide us every day and help build our reputation as leaders in aviation services.  Skyservice is a team dedicated to supporting and developing our employees.  If you want to grow your career and broaden your experience, then Skyservice is the right team for you.  

 

SUMMARY OF RESPONSIBILITIES:

  • Provide a high level of customer service in accordance with the Skyservice philosophy;
  • Facilitate efficient and courteous arrivals and departures of customers; including operating the company’s    vehicle(s) in a safe manner at all times;
  • Maintain effective communication and coordination between customers, customer service representatives, line service crew  and colleagues;
  • Greeting and assisting flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support items;
  • Work closely with line service crew and pilots ensuring that all customer service needs are met;
  • Answer multiple line telephone and direct calls accordingly;
  • Maintain two-way communication with incoming aircraft by utilizing ground-air radio;
  • Provide feedback to the Customer Service Manager/Supervisor regarding service issues or customer concerns;
  • Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

  • Must have a valid driver’s license appropriate to the type of vehicle operated;
  • Must possess a valid DA and Radio Operator’s Certificate
  • A minimum 4-5 years’ experience in a discerning customer service environment, preferably in aviation
  • Available to work on different shifts, including weekends and statutory holidays;
  • Must provide a clear driver’s abstract
  • Must be able to lift up to 30 lbs;
  •  Excellent communication skills;
  • Strong organizational skills;
  • Ability to work under pressure;
  • Ability to consistently provide a positive attitude;
  • Completion of secondary education is required
  • Post-secondary education is considered an asset

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.


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