Specialist, Crew Support
Skyservice Business Aviation
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: https://www.skyservice.com/
Your future at Skyservice:
We are seeking a dynamic individual to join our team as a Crew Support Specialist. In this role, you will play a key part in ensuring the smooth operation of our flight crew by providing general administrative support and coordinating training with external vendors. You will bring a sense of innovation, strategic thinking, adaptability and a passion for service to enhance our crew support and training programs.
SUMMARY OF RESPONSIBILITIES:
- Coordinate pilot and cabin crew onboarding and offboarding processes by collaborating with HR, Flight Operations, Client Solutions, and IT departments.
- Facilitate the issuance of company materials such as Crew IDs, Uniforms, Business Cards, etc.
- Ensure the validity of pilot records, including Passports, Crew IDs, and other necessary documents.
- Plan, coordinate, and book flight crew simulator training and supplementary training with external training providers and facilities.
- Review and manage the master training schedule to ensure timely completion of required training for crew members.
- Communicate with pilots/crew to confirm availability and attendance for training, rescheduling as necessary.
- Provide regular updates and visibility to the training schedule, communicating any changes to the different stakeholders (crew, clients and management).
- Manage TSA requirements and triggers related to crew training.
- Compile and review feedback from pilots on training providers and training issues to improve training programs.
- Build and maintain relationships with training providers to identify new training opportunities and improve existing programs.
- Collaborate on the contract pilot process, including reviewing documentation, enrolling in training courses, coordinating flight support, and handling invoicing.
- Bring new ideas, tools, and processes to enhance crew support and training operations.
- Complete other administrative duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
- Bachelor's degree in Aviation Management, HR, Business Administration, or related field.
- Previous experience in aviation crew support, training coordination, or related roles.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Proficiency in scheduling tools, online platforms, and MS Office Suite.
- Creative mindset with a strategic approach to problem-solving.
Benefits:
Our perks and benefits include but are not limited to:
- Hybrid working arrangements
- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Employee assistant program
- Group retirement savings plan with company matching contribution
- Paid time off including sick days and personal days
- Employee Referral Program
- Continuing Education Program
- Service Awards
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.