Restaurant Success- Team Lead
We have something other delivery apps don’t have: exclusive partnerships with some of the largest and most popular restaurants in Canada. More and more brands each day, both independent and national chains, choose to deliver with Skip. With your passion for building and managing long-lasting relationships, you’ll help us continue to expand our reach while setting our partners up for success. You’ll also create continuous, irresistible value that keeps everyone satisfied.
We are looking for a talented and proven subject matter expert to join our Restaurant Success team in Winnipeg. The ideal candidate loves to work in teams, yet is an independent self-starter and is passionate about building relationships to drive business outcomes. You will lead a team that is in the front-line partnering with restaurants, explaining why Skip is the most valued partner they can have!
What’s on your plate:
Reviews operations performance to ensure optimal production is reached
Champions becoming a subject matter expert and is first in line to field questions from the team
Manages and provides direction to motivate the team - through on the spot feedback
Is committed to continuous learning, with the ability to train and coach others
Skilled in conflict management and handles escalated calls with Restaurant Partners
Proactively implements process improvements to enhance the network’s performance
Be on the front lines with the team, handling day-to-day operational challenges in a fast-paced, changing environment
Exceptional attention to detail; ability to be methodical in approach
Monitor and analyze data to track the performance of the team
Recipe for Success:
Have a great attitude and lead by example
Have working knowledge and experience with Tableau and Salesforce is considered a differential
Proven experience leading teams, with strong communication and relationship skills
Demonstrated ability to lead and respond positively to change, demonstrate adaptability when addressing shifting or competing priorities.
Restaurant industry knowledge and experience considered an asset
Project Management experience considered an asset
Keep hustling and are able to work through rejection
Problem solver with a strong business acumen
What it’s like to work at Skip:
Picture this: you, dressed in your fave casual attire, amongst a team of friendly and passionate colleagues. You feel pride knowing your input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.
That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, yet casual environment, we’d love to hear from you.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.