Customer Application Engineer (Sr./Staff)

Systems Engineering San Jose, California


Description

Job Description:

  • Work with internal engineering teams to evaluate customers test requirements, to identify and fix deficiency in existing test plan.
  • Work with internal engineering teams to communicate customer qualification efforts and educate internal engineering teams on customer qualification requirements.
  • Track bugs and work with SoC, FW, and qualification engineers to resolve issues in a timely manner.
  • Review test and FA reports to ensure completeness and accuracy.
  • Involve in early field trials.
  • Work with FAE and Product Marketing organizations to ensure proper understanding of customers’ requirements and issues.
  • Work with customers to understand unique design specification requirements.
  • Work closely with customers to provide them with prompt and quality services.
  • Conduct FA for field issues.  Repro issues in SKHMS lab, modify test condition, or test script to speed up issue repro for in-depth FA.
  • Ensure quality of products being developed and delivered.
  • Work directly with customers and vendors

 

Requirements:

  • Knowledge of traditional enterprise servers and OCP servers.
  • Functional understanding and ability to FA SATA and PCIe electrical requirements. 
  • Practical understanding and ability to FA of SATA, PCIe, and NVMe protocols.
  • Proficient with SATA and PCIe protocol analyzers.
  • Knowledge of NAND and DDR operations.
  • Familiar with scope, bench power supply, and multi-meter.
  • Experience in storage devices qualification cycle.
  • Proficient in the use of scripting languages (Python/Perl).
  • Domestic and international travel as needed.
  • Education Requirements: Electrical Engineering/Computer Science with 5 years of work experience or equivalent.

 

Preferred Qualifications:

Experience in customer support

Hands-on experience with SSD products

Knowledge of SSD building blocks is a plus.

Experience with code revision control tools (such as Perforce)

Experience working with issue tracking tools such as JIRA