DRAM Field Application Engineer
Description
Job Title : DRAM Field Application Engineer
Location : San Jose, CA
Job Type : Full-Time, On-Site
About SK hynix America
In today’s digital world, semiconductors are serving as the critical foundation and enabler of the IT industry. Semiconductors are more than just components; their performance now determines the performance of numerous IT devices. SK hynix mainly produces memory semiconductors such as DRAM and NAND flash which are essential components of various IT devices such as mobile and computing products, but the company’s portfolio also includes system semiconductors such as CMOS image sensors. Ever since the first pilot production of Korea’s very first 16Kb SRAM in 1984, SK hynix has been reinforcing its technological leadership by introducing a series of the world’s first, smallest, fastest, and lowest-power innovations in the semiconductor industry.
Just as smartphones and tablets have become an integral part of modern lifestyle, more and more futuristic IT devices will continue to permeate our everyday lives. The advent of new digital products and the ever-expanding Internet of Things are driving the growth of demand and applications of semiconductors. Bolstered by such market trends, SK hynix has been achieving tremendous financial success and qualitative growth with its cutting-edge technologies.
As IT devices become smarter and more mobile-focused, demand is surging for more advanced semiconductors. In response, SK hynix has been solidifying its technological leadership while improving its product competitiveness in the high-value-added premium product sector. In particular, SK hynix is continuously striving to achieve leadership in areas where the importance of semiconductors is rising, including mobile, server, and storage solutions. Meanwhile, the company is preparing next-generation memory technologies beyond DRAM and NAND flash, such as PCRAM, STT-MRAM, and ReRAM, in a bid to lead the future market.
Join us today in revolutionizing the DRAM/NAND memory storage business!
Responsibilities:
- Identify customer's current and future product and technology needs and provide solutions(DDR5~/CXL/Future Memory)
- Provide the product roadmap and manage the product life cycle
- Clarify customer's technical and product requirements and feedback to HQ
- Provide technical specifications and notes according to the customer's needs
- Provide a sample for qualifications to have the design wins
- First technical point of contact for customers and manage the new product qualifications
- Manage the PCN, and ECN, and provide customers with all the technical documents.
- Work with HQ to generate the qualification plan and the sample plan.
- Work with customers and their CM to manage the qualification process in a timely manner.
- Responsible for customer's product quality management (FA Report/ Customer Field data/JEDEC)
- Liaison with customer quality engineers and HQ QA team to drive quality improvement.
- Manage RMA and Failure Analysis process from customer’s manufacturing line or Field.
- Manage the environmental document process (FMD, RoHs, Reach..etc)
- Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
- Regular meetings with customers to review ongoing project (Enabling/Quality)
- Engage with the customer's design engineer and project manager to provide technical and product supports
- Support customers with all pre-sales/post-sales requirements.
Requirements:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- 3+ years of experience in a technical support or engineering role, with specific experience in DRAM technology and applications.
- Strong understanding of DRAM architecture, operation, and integration. Proficiency with memory testing tools and software
- Demonstrated ability to diagnose and resolve technical issues efficiently, with strong analytical and problem-solving skills
- Proven track record of managing customer relationships and delivering high-quality customer service.
- Bilingual in English and Korean is preferred.
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 - $150,000. Pay within this range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.