Onboarding Specialist

Customer Success Sanfrancisco, California


Description

About You 

You’re a go-getter, hungry for success and want to help Sidecar change the world! You have a magnetic personality: your presence brightens a room. You also love working in a fast-paced goal-driven environment. You are driven, positive, passionate and excited about revolutionizing transportation. You don’t mind wearing a headset and meeting new people over the phone.

 Your Responsibilities

  • Establish contact – mostly over the phone – with hundreds of inbound driver applicants.
  • Vet applicants to ensure that they meet the criteria necessary for becoming a Sidecar driver.
  • Follow up with applicants regularly via email and phone to shepherd them through the interview and onboarding process.
  • Generate qualified referrals from existing drivers and turning them into active Sidecar drivers.
  • Promote the Sidecar brand – you are the first point of contact with a potential driver.

 Your Experience

  • Bachelor's degree or equivalent.
  • Experience in sales, marketing, retail, or customer service a plus.
  • Perfect opportunity for recent graduates.

 Skills and requirements

  • High energy and an outgoing, social personality
  • You love talking to people and being on the phone
  • Record of innovative problem-solving and drive
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and work quickly in a fast-paced environment
  • Proficient with computers and smartphones
  • Experience in Salesforce or CRM tools is a plus
  • Able to work weekends
  • Desire to work in a startup environment
  • Articulate & personable with great communication skills
  • Works well under pressure and tight deadlines

Compensation & Perks:

  • Full-time salary negotiable based on experience;
  • Stock options in a company pioneering an industry;
  • Health, dental and vision coverage;
  • Unlimited vacation policy;
  • Regular events, happy hours and lunch;
(and of course,) Sidecar credits galore.