Sermo Careers

^{400+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.} 

^{That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us!} 

^{What we’re about:} 

• ^{Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day.} 
• ^{Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.} 
• ^{Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.} 

^{What we're looking for:}

• ^{We are looking for a Member Solution Representative to engage with community members, servicing their needs to help build a sustainable asset in our community, while also encouraging their active participation in the various opportunities on offer.}

 ^{Responsibilities:}

• ^{Re-engaging inactive members}

• ^{Reminding members about opportunities they have been invited to}

• ^{Recruiting new members based on their suitability for Intelligence projects or special programs}

• ^{Customer - Member care}

• ^{Collecting or confirming profile information}

• ^{Dealing with honorarium payment issues}

• ^{Making follow-up calls for verification - quality purposes}

  ^{Qualifications:}
  

• ^{Language skills, be fluent in English}

• ^{Knowledge in another language is a plus (French, German, Portuguese, Italian)}

• ^{Communication and representation skills, be professional, clear, knowledgeable and helpful}

• ^{Promotional skills, be positive and convincing}

• ^{Time management skills, to deliver results on a timely manner, daily, weekly and monthly.}

  ^{About:
  Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners and the medical community at large. To learn more, visit www.sermo.com}