Sermo Careers

400+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. 

That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us! 

What we’re about: 

• Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day. 
• Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. 
• Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile. 

Sermo is looking for a Client Success Associate who will work with our pharmaceutical companies and agency partners to activate campaigns that enable them to reach and engage their target physician audience within the Sermo ecosystem.  You will plan, direct, and coordinate all tactical activities to ensure campaign goals are met or exceeded within the prescribed timeframe, parameters, and scope.

Responsibilities:

• Ensure overall client satisfaction by providing a positive experience with effective and timely delivery of all campaigns
• Develop project plans and partner with a Client Success lead to ensure timelines align with client expectations and are managed accordingly
• Communicate clear direction and information to internal teams to drive campaign execution - provide assets for production, traffic comments, QA pre-launch, review reporting, etc.
• Support client medical-legal-regulatory review and submission processes, acting as the Sermo representative for client review calls to facilitate creative approval
• Develop and maintain all project documentation and status reporting per client request
• Collaborate with internal and external teams to resolve any technical or delivery-related issues
• Update monthly revenue forecasts based on project plans/timelines

Qualifications:

• 1-3 years of experience in a project management, client service or account management role
• Experience with digital advertising and/or pharma healthcare experience preferred
• Passion for customer service and for ensuring our clients have the best experience possible
• Ability to multi-task in a fast-paced environment
• Organized, responsible and results driven
• Experience working with Salesforce, MS Office, JIRA, Smartsheet, VeevaVault or FUSE a plus
• Knowledge of the creative development process (within pharmaceutical industry.

About:

Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners and the medical community at large. To learn more, visit www.sermo.com