Senior Technical Consultant - ServiceNow
Description
Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.
Summary
The Senior Technical Consultant (ServiceNow) will lead technical delivery, support platform operations, and mentor junior team members. This role serves as the bridge between stakeholders, platform administration, and development, ensuring work is properly triaged, defined, and delivered with quality.
The ideal candidate combines hands-on development expertise, strong business acumen, and generalist knowledge across the ServiceNow platform to drive scalable, sustainable solutions.
SDI Presence Offers:
- A Competitive Salary range: $140,000 - $150,000/year
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
Responsibilities
Stakeholder Engagement & Delivery Alignment
- Partner with stakeholders to gather requirements and define outcomes
- Lead workshops and align on scope, priorities, and definition of done
- Translate business needs into clear, actionable technical solutions
Platform Oversight & Support Model
- Provide mentorship and oversight to an entry-level apprentice administrator
- Guide the admin in acting as the first line of support, including:
- Ticket intake, triage, and prioritization
- Initial troubleshooting
- Routing work to developers
- Ensure all work is clearly defined and properly scoped before development
Solution Design & Technical Leadership
- Design and guide solutions across ServiceNow workflows, including:
- ITSM, ITOM, ITAM, SPM, and SecOps
- Maintain a generalist understanding across modules to support cross-functional delivery
- Ensure solutions align with best practices and long-term scalability
Hands-On Development & Execution
- Perform and guide development including:
- Business Rules, Client Scripts, Script Includes
- Flow Designer and integrations
- Review and validate developer work to ensure quality and standards
- Troubleshoot complex issues and drive resolution
Governance & Quality
- Enforce platform standards and best practices
- Ensure proper balance between configuration and customization
- Reduce technical debt and maintain platform health
Mentorship & Team Development
- Mentor junior team members and support skill development
- Promote structured processes for intake, triage, and delivery
- Enable a scalable and efficient team operating model
Requirements
- 5–8+ years of ServiceNow experience
- Strong hands-on development expertise
- Client-facing consulting experience
- Generalist knowledge across ITSM, ITOM, ITAM, SPM, and SecOps
- Experience leading delivery and guiding teams
Certifications:
- ServiceNow CSA
- ServiceNow CAD
Preferred
- One or more CIS certifications (ITSM, ITOM, ITAM, SPM, secOps)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.