Director of Operations
Description
The Account Director plays a key role in leading efforts to achieve organic growth goals. Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers.
Responsibilities
- Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM’s established growth plan
- Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals
- Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM’s internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives
- Adhere to all required customer and internal reporting requirements, including but not limited to internal growth and status updates, customer-facing business reviews, and monthly portfolio updates
- Travel is required to assess site performance levels and health of relationship
- Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience
- Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio
- Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments
- Work interdepartmentally to support operational excellence and growth opportunities
- Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth
- Conduct management meetings to order reinforce ownership, connection, and incentivization through all employee levels
- Perform other duties, as assigned
Qualifications
- Bachelor’s degree in Business Management, or a related field from a four-year college or university with 8+ years of experience; or equivalent combination of education and experience.
- Ability to set SBM apart by creating an exceptional experience for internal teams and customers.
- Dynamic communication skills required to effectively present to internal teams and external customers.
- Ability to develop PowerPoint presentations and report documents with effective messaging.
- Operations experience
- Active/Transferable DoD TS Clearance preferred
Salary: $150,000-160,000 per year
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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