Description

• Responds timely to all incoming calls into the Benefits 800 line assisting callers in both English and Spanish. 
• Promptly responds to all incoming Benefits emails accurately assisting callers in
• English and Spanish 
• Performs all tasks in a timely and accurate manner. Ensures all data is entered by appropriate deadlines and contain appropriate approvals.  
• Phone and email tracking including track returned mail 
• Performs regular review of the UKG processing queue to ensure timely processing. 
• Coordinates with HR/Shared Services with specific activities such as Verification of Employment (VOE) 
• Audit LOA reports and mail LOA notices 
• Assists with scheduling & conducting meetings and trainings  
• Performs administrative functions for the Benefits Team as needed; communication and mailings. 
• Maintains confidentiality and discretion in use of information related to employees, managers, and departmental operations without exception.  
• Assists with and takes lead on projects, as needed 

• Bilingual – effectively speaking and writing in both English and Spanish required
  
• Associate's degree in business management, or a related field from a two-year college or university; or equivalent combination of education and experience.