Job Title: Warehouse Manager

(Location: 5045 West Roosevelt Phoenix, AZ 85043)

Pay Range: $82,649 – $123,148

Savers Benefits

Geographic & job eligibility rules may apply 

Healthcare Plans  

• Comprehensive coverage (medical/dental/vision) at a reasonable cost 
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)  

Paid Time Off

• Sick Pay

• Vacation Pay - Approximately 2 weeks

• 6 paid holidays plus 1 to 2 additional floating holidays

 Team member discounts 

• Up to 50% off store merchandise  

Flexible spending accounts  

• Use pre-tax dollars for eligible health and day care expenses  

Employee Assistance Program (EAP)  

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance 

Retirement Plan

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan 

 Additional Benefits 

• Annual Bonus
• Performance Merit Increases  
• Disability Insurance  
• Parental Leave    

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you’ll be working on:

The Warehouse Manager is responsible for the overall management and direction of the facility, which is on average less than 50,000 square feet and employes less than 20 Team members in accordance with all policies, procedures, regulations and laws. The Warehouse Manager is responsible for the day-to-day function of the facility. This position ensures that financial results, including sales, expenses and profits, meet and exceed set targets.  This role also has a constant focus on growing the business through full utilization of inbound inventory. The WM is responsible for managing and developing areas of the sustainability program including energy conservation, waste management, water conservation, department, and employee engagement. Educates and lead the team on Sustainability and ways to become effectively environmentally friendly. Always looking for ways to Reuse, Recycle, Repurpose. This position reports directly to the Director of Wholesale.

• Operational Performance:

o         The performance of this JD is intended for a facility supporting smaller markets which can range from 20 to 40 stores, and the facility is on average less than 50,000 square feet. Ensure facility performance meets targets in Sales, Profit, Production, and Productivity based on annual performance expectations. Continually monitor and set the pace of work. Have awareness of corporate objectives and an understanding of local and international market potential. Has the ability to analyze key metrics and information, tie findings to observations and take appropriate action. Inspect facility activity, ensure productivity, inbound and outbound freight. Additionally, WM stays involved to support company growth and initiative through acquisition, conversion and business development. Has an active role in testing new initiatives throughout the region. Establishes, implements and manages procedures in order to regularly support other key departments of the company to achieve their business goals.

• Leadership and Development:

o         Lead, Direct and Supervise the work of the management team and through them to entire team. Oversee and proactively acts on planning Staffing needs, Recruiting, Selecting and Training team members at all levels. Regularly observe, assess, interact, coach and counsel the team. Regular interaction, training, coaching and counseling of management team. Identify and develop high potential team members for all management positions through on-the-job, guided work. Maintain a respectful values-driven workplace. Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback. Receive and relay business information, initiatives, expectations, priorities, etc.

• Logistic Transportation Management:

o         Basic functional knowledge of supply chain management, Local and International. Including Ground, Rail, and Ocean freight. Storing goods, Dispatching orders and tracking transportation vehicles. Also familiar with Local and International Safety processes and Legal regulations. Ensure that all shipments are handled quickly, safely and within budget. Plan and supervise the shipments from production to the end-user. Schedule of freight routes. Tracking orders using functional systems. Transportation costs, shipping documents. Maintenance and repair for transportation vehicles and equipment. Cost-effective shipping methods. Equipment safety. Proper use of machines and handling of hazardous material. Organized records of vehicles, schedules and completed orders. Compliance with company policies and shipping legislation.

• Customer Service:

o         Actively engages with the Sales team and Customers to deliver a positive experience by setting the example for, as well as training and coaching, customer and donor service expectations, working with all members of management to ensure execution. Receive and respond to customer questions, requests and complaints. Ensure a quick solution to customer, accurate and positive cash register experience for customers. Ensure a quick and informative experience for donors. Actively engage with the sales team/customer by seeking firsthand feedback to make improvements to all aspects of the customer need. Guide management team to execute, implementing improvements. Assist sales team per Company standards.

• Loss Prevention and Safety:

o         Protect company assets and information by ensuring their safe handling, security and integrity. Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place. Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC). Acts as role model of desired loss prevention and safety awareness in the facility. Demonstrates proactive focus, calling attention to workplace conditions, use of Personal Protective Equipment (PPE) and team member behaviors that may contribute to internal/external vulnerabilities. Verifies that facility is compliant with company loss prevention and safety policies and procedures and state/provincial regulations; in partnership with the Regional LP Manager and National Safety Coordinator, ensures all elements of LP and Safety audits are completed, corrected and sustained. WM is required to have effective leadership skills to successfully manage, guide, and advise their teams on how to Prep, Train and Respond to HAZMAT related Standards and Incidents. He or She also help construct removal plans, that should be easily understandable and simple for their team to follow. Which requires good strategy-building and organizational abilities. Regularly reviews Health & Safety Committee Meeting minutes.

• Responsible for the overall management and direction of all management and team members in accordance with Savers / Value Village policies and applicable laws. This includes implementing and administering company programs, policies and procedures. Able to make decisions and take reasonable action in the absence of the direct-reportee and/or corporate support to ensure successful operation. Leverage regional resources as appropriate. Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company

What you have:

Required Knowledge, Skills and Abilities:
 

• Ability to read and write
• Service-oriented with an outstanding ability to interact with people
• Excellent verbal communication skills
• Honesty and integrity
• Ability to lift 50lbs continuously throughout the day
• Reliable transportation and commitment to attendance and punctuality
• Ability to stand for extended periods throughout the day

Minimum Required Education, Training and Experience:

• High School diploma; Post-Secondary degree/diploma preferred.
• 3+ years of results-driven warehouse, distribution, production management or industrial management experience.
• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to plan, organize, execute and manage the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.

Physical Requirements:

• Lifting and carrying 50lbs continuously throughout the day
• Reaching overhead 30% of the time
• Pushing or pulling 50% of the time
• Standing 100% of the time
• Bending and crouching 50% of the time
• Repetitive use of hands 50% of the time
• Grasping items with hands 80% of the time
• Able and willing to safety, cautiously, and efficiently navigate work environment that may include all forms of vehicles, large heavy equipment and product, elevated and uneven surfaces, and heights, and product using various conveyances
• The ability to communicate and understand the spoken word
• Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs of force.
• Frequent reaching to various levels and directions to inspect and handle merchandise, validate work processes, train/coach/counsel the team and assist customers.
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise inspection.
• Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team, assist customers, etc.
• Frequently required to read written & electronic documents and product labels.
• Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.
• Will rarely be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.

FLSA: Exempt

Tools and Equipment Used:

• Computer, Laptop, Printer and Fax
• Software (MS Office, Kronos, intranet)
• Forklift / Powered Pallet Jack
• Baler Trash Compactor
• Tractor, Trailer, transportation Equipment
• Physical Security Equipment including CCTV

Travel:

• Must have valid Passport and be able to travel between US/Canada as needed.
• Will periodically need to drive to meetings or other stores for business purposes.
• Must adjust work schedule to the needs of the business, including working. Nights and weekends
• Some nights, holidays, and weekends.

Work Address: 5045 West Roosevelt Phoenix, AZ 85043

Savers is an E-Verify employer