Customer Quality Engineer – SSD Products

Product Planning San Jose, California


Position at Samsung Semiconductor, Inc.


Responsible for addressing any quality issues mostly after post qualification, sometimes in qualification window and provide technical support when being requested from customer.


General Responsibilities:

  • Quality Engineering Support for Tier 1 customers and their ODMs
  • Work with customer to develop and then publish weekly reports to track RMAs, DPPM of SSDs, Failure Analysis Turn-Around-Time, and other quality metrics.
  • Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis.
    • Integrate predictive failure data with other Quality metrics.
  • Manage Product Change Notices and Firmware Change Notices for all SSDs qualified for customers’ applications.
  • Quality and Problem management from Customers
    • Organize technical communication in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
    • Manage rework activity when necessary
  • Factory audit and Customer Satisfaction Index collection for quality & service improvement
    • Factory audit support as per customer request to get production qualified
    • Collection of customer satisfaction index for continuous quality and service improvement


Minimum Qualifications:

  • Bachelor of Science in Electrical Engineering (or related engineering degree)
  • Five years of experience in Semiconductor Quality or Engineering role.
  • One to two years of experience in a B2B customer facing role supporting highly technical content.
  • Knowledge of storage based systems relevant to leading edge SSD products and applications.
  • Excellent collaboration and communication skills in a global environment is a must.
    • This role requires frequent communication with customers to understand their requirements and goals and then working with Samsung’s Headquarters’ Quality team to communicate and align on these goals.


Preferred Qualification:

  • Prefer experience with qualifying/validating SSD or Flash Technology products.
  • Prefer experience with embedded system firmware w.r.t. SSD products.


Samsung Semiconductor Inc. (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.

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