Sr. Customer Quality Manager

Sales Engineering Redmond, Washington


Position at Samsung Semiconductor, Inc.


Samsung Device Solutions America is seeking a motivated Sr. Customer Quality Manager to support Tier 1 customers.

This is a customer facing role responsible for managing all aspects of customer key concerns related to Samsung DRAM manufacturing and product quality, specifications, compliance and ad hoc inquiries.



  • Represent Samsung’s commitment to excellence in quality through effective customer engagement.
  • Support advanced DRAM and DIMM Quality and problem management for our core customers and their ODMs, arrange customer meetings and provide excellent and consistent customer service.
  • Organize technical communication in order to maximize problem solving and help set up verification procedures and conditions through CIP, 8D and RCCA processes.
  • Maintain status reports on customer issues, collect data and escalate urgent issues to management level
  • Manage reports and customer expectations for Quality performance metrics DPPM, FA TAT, analysis results and for additional customer response
  • Create proposals to support customized products and/or solutions for collaboration with headquarter CS/QA engineers in Korea for project management of customer quality initiatives 
  • Manage quality expectations in collaboration with customers and/or HQ and drive quality improvement initiatives with customers.
  • Support customers during Factory audits as needed.
  • Manage customer satisfaction indexes for continuous quality and service improvements.
  • Document and research new quality standards and manufacturing trends in collaboration with headquarters
  • Set up tools to minimize false RMA returns and failure returns to Samsung in order to facilitate precise Failure Analysis 
  • Manage PCN/FCN (Process or FW change notification) distribution and customer approval



  • Minimum Bachelor of Science in Electrical Engineering or related engineering degree.
  • Minimum 10 years of direct customer technical management experience required.
  • Direct experience in semiconductor design, development and manufacturing.
  • Experience with DRAM highly preferred
  • Expert with MS Word, Excel, PowerPoint, Outlook for workplace efficiency
  • Domestic and international travel to customer sites as needed


Samsung Semiconductor Inc. (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd. We are the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.


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