Director of ITSM and software operations - Fintech software
Description
Responsibilities:
Lead.
- Provide management and technical oversight of automation for operations for growing SaaS platform business (team of approximately 20 professionals).
- Manage and provide leadership for a cross-functional infrastructure, database, and automation developers team responsible for delivering, and monitoring data processes, client batch processes, and issue resolution for production clients. Also manage and oversee a team of developers and engineers responsible for AWS cloud infrastructure and full cycle of application ops related tooling and software development.
- Provide leadership to drive culture of best practices and client-first mentality. Lead efforts for process improvement, streamline associated processes, minimize service interruptions, report service levels with transparency and reduce cloud costs and minimize risk associated with technology downtime.
- Provide regular weekly and daily communication with US-based executive team including status updates and systemized monitoring and progress reporting.
Operate.
- Responsible for implementing and maintaining tech/operational best practices across data and analytics platform operations and client support.
- Responsible for developing and managing the customer experience for all clients including ops automation for delivering quality analytical results within defined SLAs.
Build.
- Work with US-based management team to recruit and hire all India-based technical platform personnel hires.
Management Experience:
- 10+ years of delivering software and managing data and analytics processing for a financial services or financial analytics/data software firm.
- Strong communicator and manager.
- Experience leading a team of 10 to 20 people.
- Experience managing a cross-functional team of people including developers, operations analysts, batch process and IT service operators.
Education, Certifications, and Subject Matter Expertise:
- Computer Science or Engineering Degree.
Technical Skills:
- Experience must have: Linux and AWS
- Data pipeline tools and processes
- Experience with Snowflake is a plus
- In-depth understanding of software development, software control, and quality deployment.
- Working knowledge of CI/CD pipelines.
- Excellent analytical and multitasking skills.
About RiskSpan, Inc.
RiskSpan offers cloud-native SaaS analytics for on-demand market risk, credit risk, pricing and trading. With our data science experts and technologists, we are the leader in data as a service and end-to-end solutions for loan-level data management and analytics.
Our mission is to be the most trusted and comprehensive source of data and analytics for loans and structured finance investments. Learn more at www.riskspan.com.
Responsibilities:
- Lead data pipeline operations, data on-boarding team, maintenance, and support for data and analytics platform clients (ops and maintenance of production clients).
- Responsible for designing and implementing operational best practices for cloud software providers.
- Drive transformation of data operations through automation and continuous improvement.
- Responsible for managing and owning data on-boarding and update processes across data vendors and software clients.
- Provide leadership for a 10-person team that operates the technology environment, streamline associated processes, minimize service interruptions, report service levels with transparency and reduce cloud costs and minimize risk associated with technology downtime.
- Lead team to innovate and improve high-quality delivery to end clients.
- Responsible for developing and managing the overall customer experience at select clients including delivering quality analytical results within defined SLAs.
- Work closely with General Manager to determine budget, retention, and resource management.
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Lead regular weekly and daily communication with US-based executive team including team status updates and systemized monitoring and progress reporting.
Technical Requirements (Required):
- Amazon Web Services (AWS)
- Linux
- Python
- Apache Airflow (data pipeline automation)
- Atlassian Ops Genie (or other incident management and operations management and reporting software)
Experience and Domain Expertise Requirements (Required):
- 10+ years of delivering software and managing data and analytics batch processes for a financial services or financial analytics/data software firm
- Experience with mortgage loans, loan data, and structured finance/fixed income products
- In-depth understanding of mortgage loan data and risk processes
- Very strong communicator
- Leader and manager for team of 5 to 10 direct reports
- Experience managing a cross-functional team of people
- In-depth understanding of software development, software control, and quality deployment
- Experience with SDLC
- Working knowledge of CI/CD pipelines.
- Experience managing developers, analysts, and batch operators
- Excellent analytical and multitasking skills.