Customer Service Representative (20hrs, mon-fri)

Customer Service Sacramento, California


Description

What part will you play

Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. As a part-time Customer Service Representative, you will be contacting our real estate agents and informing them about their new clients. You are seen as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with the agents and through your own independent research.

About you
You are hard working, mature, positive and loving life. Comfort on the phone and a sense of urgency assures that you will service all of our clients on time. If you enjoy helping people and want to join a team that shares that same passion, we want to talk to you.

What we expect from you

  • Strong written and verbal communication skills!
  • Be passionate, proactive and well spoken
  • Take pride in your work and have great attention to detail
  • Customer Service experience
  • Proven ability to work with goals
  • Can show a high level of self motivation
  • Phone Etiquette - be pleasant, think quick on your feet and be to the point
  • Willingness to keep learning and positively contribute to the company’s culture
  • Can remember a lot of new information and is able to multi-task
  • Is computer savvy combined with fast and accurate typing skills

What we offer

  • A very competitive salary: $16 an hour (20 hours/week)
  • Yearly discretionary bonus
  • 3 weeks paid vacation
  • A place at Sacramento's finalist best employer of 2016 and 2017!
  • Warm, fun, welcoming and startup like work environment
  • A well built and engaging training program with inhouse trainer
  • Great events, like our Holiday parties in downtown SF (hotel rooms provided!) and Summer picnic (including plenty of food & drinks of course)
  • Weekly catered lunches, snacks, celebrations, potlucks, friendly games and more.
  • No drama and no requests for overtime

About ReferralExchange

ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the three top real estate agents that best match their needs. Our sophisticated data and customer support teams analyze our network of 23.000 agents from leading firms to find the best match.

We are a medium size company with a small company feel and small company growth opportunities. We have a strong core business that is fueling our innovation and helps us expand our business even farther.

We are a highly collaborative team. Our weekly schedule sets aside time for us to meet and discuss projects or issues we are currently working on and solicit help from the group. Showing initiative and solving problems is expected in our company, and we compensate accordingly. We cultivate a ‘work hard. play hard’ mentality which means that the challenges can be great and you might work up a sweat, but we have fun together and respect your personal time.

2016 and 2017 finalist “Best Places to Work” in Sacramento.