Business Process Engineer

Product Development Columbus, Ohio


Job Title: Business Process Engineer
Reporting to:
Director, Strategic Alignment

Job Summary:
This position is involved in the analysis, design, and improvement of healthcare outcomes based research through the use of Industrial and Systems Engineering principles. Experienced contributor with knowledge in a wide variety of business and/or systems processes. Expert in the analysis of existing integrated processes, procedures, and methods with the ability to promote effective business operations through standardization, improvement, simplification, discontinuance or other methods. Creates and implements process change by partnering with all levels across organization on proposed process and procedure enhancements. Including:
Root Cause Analysis
• Time Studies
• Lean Six Sigma
• 5S
• Process Improvements

Roles and Responsibilities:

Project Management:
Partnering with operations on call center processes and efficiencies.
• Establishes workable and trackable schedules. Works with staff, outside firms and/or consultants to agree on plans and timetables for a specific project.
• Manages multiple, often concurrent, projects and meets deadlines.
• Maintains project controls and reporting for cost, scope and schedule.
• Develops execution strategy, including procurement.
• Balances multiple demands within assignment, e.g., executes contingency plans to recover from schedule slippage and financial overruns.
• Independently performs economic analysis and feasibility studies.
• Responsible for achieving financial targets in support of business objectives.
• Establishes process lifecycle, manages all phases and customer requests.

Independently gathers performance data and performs analysis. Prepares and communicates recommendations and respective action plans to drive cost containment and cost reduction efforts. Executes the recommendations.
• Uses statistics to build models for operations processes. Interprets results and reports findings to technical and non-technical stakeholders.
• Anticipates future directions. Benchmarks internally and externally. Uses internal and external benchmarking as a tool to drive improvement in areas (KPIs, OEEs, Capacity, etc)
• Provides assistance to operations providing technical expertise and leadership on high priority issues.
• Possesses knowledge, background and expanded experience with simulation with root cause analysis and Lean Six Sigma principles.
• Expert in design development configuration, customization, deployment, and maintenance of a wide variety of business and system processes. Establishes KPIs to measure if processes are being followed across business organization.
• Ability to tell the story using data analysis to support business cases.

Problem Solving/Innovation
Lead Root Cause Analysis (RCA) using Lean Six Sigma skills.
• Responsible for improvement initiatives that define equipment data, equipment capabilities, utilization, efficiencies and obsolescence as it relates to processing
• Provide technical leadership in the areas of Root Cause Analysis, Time Studies and Lean Six Sigma.
• Establishes process lifecycle, manages all phases and customer requests.

Organization Interface
Represents the organization in providing solutions to difficult operations problems associated with specific projects.
• Establishes networks. Follows through on goals; contributes willingly and incorporates the ideas of others; shares resources, knowledge, and accountability to benefit the objectives of the business.
• Builds relationships. Initiates and cultivates open, honest relationships with colleagues, customers, contractors, and vendors by establishing rapport, developing an understanding of others’ needs, promoting common goals, and following through on commitments, e.g. offers assistance; interacts effectively with stakeholders at appropriate levels of the organization.
• Ensures quality and effectiveness of assigned tasks.
• Has awareness of the potential consequences of changes to established processes.
• Identifies areas of risk with respect to compliance.
• Team player that collaborates with all levels across the organization and leads by example. Gains respect and buy-in from leadership and team in support of adoption of new processes being introduced across organization.

Additional Responsibilities may include
Develops procedures and standards.
• Provides training.

Works under general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives.
• Identifies and quantifies technical risks and their consequences relative to the success of part of a project; recommends appropriate action, e.g. reports calculations and recommendations in terms concrete enough for management to make an informed decision.
• Decisions or recommendations would typically achieve department/project objectives.
• Consults with leadership on continuous process improvement including process redesign and /or re-engineering initiatives.
• Performs evaluations and develops recommendations by creating and/or using workflows, time studies, benchmarks and pilots.

Skills and Qualifications:

A Bachelor’s Degree in Industrial and Systems Engineering or other Engineering discipline, plus demonstrated competence, with a desired 2+ years of significant engineering and/or operational experience. Additional post-graduate education may contribute towards the desired years of experience.

Undergraduate degree in Applied Science, Industrial Engineering, or related field
• Two to five (2-5) years of experience in operations, logistics, or healthcare
• Experience in performance management, productivity and Industrial and Systems Engineering (preferred)
• Time Study experience
• Lean Six Sigma
• Root Cause Analysis

Join our Quantum culture which rewards hard work while having fun! Benefits include:
• Earn up to 120 hours (15 days) of Paid Time off each year
• Medical/dental/vision insurance including domestic partner benefits
• 401(k); we match up to 4%
• On-site amenities include fitness facility, pool table, serenity room
• We offer a casual dress environment
• Free beverages, snacks and ALWAYS fresh-popped popcorn

Want to join our award winning culture? Apply today at