Manager of Lifestyle Coaching (Health & Wellness)

Member Engagement Columbus, Ohio


Description

Quantum Health's Manager of Lifestyle Coaching is responsible for overseeing all lifestyle health coaching programs. The primary function is to lead and support health coaches as they engage with members and their families to create and maintain a culture of health in their personal lives. The Manager of Lifestyle Coaching will be responsible for providing oversight for the Lifestyle Management programs, forecasting member appointments, creating a staffing model to ensure appropriate staffing ratios and workload, monitoring efficiency and profitability of programs, and collaborating with internal stakeholders in areas of product strategy, marketing, clinical operations and incentive management

Role and Tasks:

• Support lifestyle coaches by ensuring industry standard coach training is provided; ensure ongoing training and support are delivered to the coaching team 
• Manage daily scheduling efficiency of coaches as appointment volume fluctuates 
• Source and develop health education materials in partnership with clinical leadership 
• Forecast expected volume of member appointments based on historical metrics and incentive requirements
• Proactively manage appointment completion percentages prior to client deadlines; communicate frequently with Client Executive and Incentive Management Client Manager on program status
• Responsible for reporting related to program outcomes and overall value of the coaching product. 
• Keep abreast of industry changes and comply with licensing requirements; maintain knowledge of specialty and ancillary wellness programs
• Serve as a SME in new coaching sales opportunities 
• Oversee implementation of coaching offerings for all clients 
• Ensure Quantum Health systems are updated with all relevant plan-specific coaching information
• Work with Marketing and Communications on member and client engaging marketing collateral 
• Analyze results of lifestyle programs and work with Business Intelligence on creation of performance analysis materials 
• Manage lifestyle coaching vendor relationships 
• Collaborate with other members of the Quantum Health team, including client management, clinical leadership, Business Intelligence and Incentive Management 
• Work with the Product Strategy team to evaluate and apply continuous process improvement methods to ensure ongoing program quality

Skills and Qualifications:

  • Bachelor's degree in a health-related field (e.g. Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, or Health Promotion) required. Master's degree preferred
  • Knowledge about current health issues and behavior-change strategies
  • 3 – 5 year's experience in delivering health coaching to large employer or health plan groups
  • Experience in lifestyle coaching product development and market strategy
  • Experience in creating and building coaching staffing models
  • Minimum of two years management experience with oversite of coaching teams to include workforce optimization, people development, and performance evaluation.
  • Excellent oral, written, and presentation skills
  • Exceptional member and client focus
  • Possess excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Resourcefulness – an ability to figure things out creatively with appropriate and creative use of resources
  • Demonstrated accuracy and productivity in a rapid-change environment
  • All job offers are contingent on successful completion of a background check

Join our Quantum culture which rewards hard work while having fun! 

Benefits include:

  • Paid Time Off and Paid Holidays
  • Medical/dental/vision insurance including domestic partner benefits
  • 401(k) with match up to 4%
  • On-site amenities include fitness facility, ping pong table, serenity room with massage chairs
  • Education reimbursement after a year of service
  • Engagement Teams allow for involvement throughout company

Quantum Health is an Equal Opportunity Employer