Patient Service Representative

Operations Columbus, Ohio


Description

As a Patient Services Representative (PSR), you are the first point of contact for patients, providers and medical office staff. No experience in healthcare? No problem! Our training program is a best-in-class process where entry-level associates become experts quickly. Now hiring for classes in May and June!

Role and Tasks:

  • Guide members and providers through the cost and complexity of healthcare.
  • Answer inbound calls or online inquiries regarding claims, benefits, eligibility, provider searches and other health-related inquires, as well as following up with members to ensure their needs have been met.
  • Provide exceptional customer service to members, providers, office staff, and other representatives via inbound and outbound calls as well as online inquiries
  • Use Quantum Health's systems and technology to accurately document all contacts related to patient care
  • Conduct research on members' behalf to resolve healthcare issues
  • Identify and escalate issues to appropriate team members for resolution
  • Participate in Quantum Health's business growth projects as needed

Skills and Qualifications:

  • Full-time position requires successful completion, via testing, of 6-7 weeks of training Monday – Friday from 9:00 AM – 6:00 PM.  Once completed, shifts assigned within the hours of 10:00 AM – 10:00 PM from Monday – Friday as business needs dictate.
     
  • High school diploma or equivalent, bachelor's degree a plus
  • Proficient in using MS Office, specifically Microsoft Word and Excel
  • Adaptable, with a desire to learn new skills
  • Ability to function as a team member within one's own group
  • Capable of working independently

Join our Quantum culture which rewards hard work while having fun! 

Benefits include:

  • Paid Time Off and Paid Holidays
  • Medical/dental/vision insurance including domestic partner benefits
  • 401(k) with match up to 4%
  • On-site amenities include fitness facility, ping pong table, serenity room with massage chairs
  • Education reimbursement after a year of service
  • Engagement Teams allow for involvement throughout company

Quantum Health is an Equal Opportunity Employer