Client Onboarding Project Manager

Strategy/PMO Columbus, Ohio


Description

Job Title:              Client Onboarding Project  Manager

Department:        EPMO

Reporting to:       Client Onboarding Manager            

Work Location:    Columbus

Job Summary 

The Client Onboarding Project Manager has the responsibility to oversee the process of onboarding Quantum Health’s program for new clients. This position will need to develop a strong working relationship with clients, third party vendors, as well as many internal resources to facilitate the onboarding process.

The ability to facilitate relationships, getting people to work together in an efficient manner is of utmost importance in this position. The Client Onboarding PM works closely with the sales, data services, IT, Qbase, client executives, client managers and POD teams to ensure the appropriate support of the clients and consultants during onboarding. 

Essential Roles and Responsibilities 

% of Time Spent

Essential Tasks/Duties/Responsibilities

20%

Oversee key tasks, milestones, and corresponding deadlines associated with the onboarding process

15%

Lead and coordinate the overall client onboarding with the client, consultant and all vendor partners

15%

Work closely with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported, and measured

10%

Develop project plans to meet specific deadlines

5%

Promote the mission and core values of Quantum Health as well as the concept of MyQHealth.

5%

Evaluate, address and/or escalate client onboarding issues to ensure timely resolution

30%

Manage EPMO projects as assigned

 

Skills and Qualifications

  • Bachelor's degree required
  • Min of 5 years Account Management and/or Project Management experience required. 
  • Healthcare/Insurance Implementation experience desired.
  • Ability to work well in cross-functional teams and facilitate resolution of issues to meet client and internal staff expectations
  • Build and maintain external relationships
  • Strong customer service as well as written and verbal communication skills
  • Excellent presentation skills.
  • Ability to remain flexible in a changing environment
  • Ability to make decisions that are timely and well thought out and that achieve results consistent with the clients’ needs, Quantum Health’s business goals and organizational culture.
  • Ability to multi-task and prioritize workload.
  • Ability to work independently and in a self-directed manner
  • Promote the mission and core values of Quantum Health as well as the concept of MyQHealth