Qlik Careers

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The R&D Customer First Tech Lead role

Join the Qlik R&D Customers First team as a seasoned tech lead, where you'll play a pivotal role in improving product release quality and enhancing the overall customer experience. As part of a global team, you'll leverage your expertise in Data Integration development and architecture to drive key serviceability enhancements and ensure customer satisfaction remains a top priority.

What makes this role interesting?

• Impactful Initiatives: Undertake initiatives to enhance product support, diagnose issues, and improve the overall customer experience, making a direct impact on the success of Qlik's products in the field.
• Global Collaboration: Collaborate with various departments within R&D, including pre-sales, support, and solution architects, to address customer escalations and drive improvements in product quality and support processes.
• Customer Advocacy: Represent the voice of the customer during the product release process, ensuring that customer feedback is incorporated into software development and release sign-off decisions.

Here’s how you’ll be making an impact:

• Active Customer Escalations: Investigate customer escalations, determine root causes, and coordinate solutions with extended R&D and support teams, ensuring timely resolution and customer satisfaction.
• Training and Knowledge Transfer: Develop and coordinate training sessions for customer support and pre-sales teams, facilitating knowledge transfer and ensuring alignment with customer success processes.
• Process Improvements: Identify opportunities to enhance system logging, alarming, diagnostics, and Quality Engineering processes, driving continuous improvement initiatives across R&D.
• Collaborative Leadership: Collaborate with Customer-First leaders, solution architects, and presales teams to adopt best engineering practices and address top customer issues effectively.
• Customer Advocacy: Occasionally travel to customer sites as a customer advocate, gathering feedback and sharing insights with internal teams to drive product improvements.

We’re looking for a teammate with:

• Extensive Knowledge of Cloud technologies is required.
• Knowledge in one or more cloud environments: Azure, AWS, Google Cloud Platform.
• Extensive knowledge of Talend Offerings/Products
• Extensive knowledge of Application Servers, Eclipse, and Java
• Knowledge in one or more: Snowflake, Databricks, and Google BigQuery.
• Knowledge in one or more cloud environments: Azure, AWS, Google Cloud Platform.
• Hands-on Technical Managerial experience in managing and coordinating a team of technical experts.
• Other Database(s), an asset.
• Deep Troubleshooting and communication skills with proven experience of more than 3 years, required.
• Windows and Linux platforms.

The location for this role is:

France (Suresnes, Nantes or Remote)

Join Qlik's R&D Customers First team and make a significant impact on product quality, customer satisfaction, and overall success. Apply now to be part of our global team driving excellence in customer support and product development.

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.