Unlimited Service Group Careers

 Collections Specialist  

Please note: This is an IN-PERSON position, Full Time/Hourly Mon-Friday 7a-4pm in our awesome Addison, IL office.

The Collections Specialist works closely with a portfolio of our valued customers to ensure payments are made within terms and follows up when payments are past due. The ideal candidate would conduct account research/reconciliations, resolving customer billing problems, secure payment on open invoices all while having the ability to build strong relationships with customers. A passion for delighting both internal and external customers is crucial for success in this role.   

A Typical Day  

• Engage with our valued customers by phone and email to collect on payments owed.
• Make outbound collection calls while keeping and improving customer relations.
• Work closely with team members to create ways to bring in cash and future revenues.
• Perform account reconciliations as needed to ensure accounting records are aligned.
• Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment.
• Achieve daily call volume goals and monthly AR percentage goals.
• Identify and negotiate approved payment arrangements on past due balances while maintaining a strong customer relationship.
• Monitor any changes in payment pattern and recommend customer for credit evaluation.
• Review orders on hold for release.
• Other duties as assigned.

To Land This Opportunity  

• 2-5 years of experience in a collection, accounts receivable, or customer-facing type of role
• Experience in handling a large volume small dollar portfolio with outbound call goals.
• Must be self-motivated, customer-centric, and highly organized.
• Experience reconciling AR accounts a plus.
• Ability to function effectively both independently and as a member of a team.
• Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
• Experience with Global Edge or other ERP software a plus.

Perks  

• All the traditional benefits like health insurance, 401K match, employee assistance programs, and time away.
• Profit Sharing
• Casual dress code
• Occasional summer cookouts, holiday lunches
• Profit Sharing

About Your Future Team  

• We are a team of go-getters and take a lot of pride in driving results.   
• Must successfully complete a background and drug screen.