Progress Careers

In this role, you will: 

• Act as the local point of contact for both managers and employees when it comes to any people-related topics. 
• Partner with local managers and the global People Team to roll out key people processes in the Americas (compensation, benefits, development programs, etc.).  
• Create and improve existing local/regional/global processes, policies, and guidelines related to the People Team scope.
• Navigate and resolve complex performance management and employee relations cases, including terminations, partnering with other functions with an additional ability to track, report, and analyze case trends to recommend programs/initiatives to address common themes.  
• Maintain and apply an in-depth knowledge of labor law requirements related to day-to-day management of employees, with the goal of reducing legal risk and ensuring regulatory compliance. 
• Oversee the execution of People Team compliance projects and support compliance and audit requests from internal and external auditors; may lead and conduct external research.  
• Coordinate and execute activities that help to increase employee satisfaction, motivation, morale, engagement, and retention.  
• Partner with the global People Experience Team on the local execution of People Team projects and programs.  
• Facilitate different types of training for the CALA and Americas populations, including but not limited to new manager orientation sessions, new manager assimilation sessions, career and development sessions, etc. 
• Collaborate with our COE’s on different initiatives and programs such as employer branding, talent management programs, compensation planning, and orientation sessions for employees and managers.
• Work with Workday – responding to questions from employees, processing business requests, ensuring data integrity from a local perspective, etc.   
• Collaborate with other Progress functions such as Workplace Operations, Finance, Audit, etc. on regional related projects. 
• Actively support the integration processes of newly acquired companies.
• Assist with Costa Rica based recruiting/talent acquisition activities.
• Other relevant duties as they arise/as assigned.  

Your background: 

• Substantial Human Resources / People Team generalist experience, preferably in a complex, multinational technology organization. 
• Extensive knowledge of Costa Rican labor laws, regulations, and practices.
• Excellent written and verbal communication skills, including strong presentation/facilitation to all levels of the organization.   
• Demonstrated ability to effectively identify, analyze, and proactively provide recommendations and resolve complex situations in conjunction with business leaders.
• Commitment to operational excellence in management and execution of processes and programs.  
• High customer and results-oriented mindset with strong attention to detail.  
• Strong organization and analytical skills who is self-motivated and able to manage competing and urgent priorities in a fast-paced and prone to change environment.  
• Demonstrated success collaborating with a remote and distributed workforce of stakeholders at various levels.  
• Balanced business mindset, effectively able to balance between employee and business needs.
• Excitement to build partnerships with managers, employees, and People Team colleagues.
• Ability to work independently and as part of a team.
• Fluency in both Spanish and English, both written and verbal communications
• Advanced user of all MS Office Suite applications.