Cloud Solutions Engineer
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Cloud Solutions Engineer in our Sitefinity Cloud team and help us do what we do best: propelling business forward.
Sitefinity Cloud enables system integrators, digital agencies, and end users to develop, run and manage Sitefinity-powered digital experiences without the complexity of building and maintaining the necessary infrastructure, development and deployment tools and practices.
Join one of the fastest growing products in the Progress portfolio which supports the World Health Organization, Food and Agriculture Organization of the United Nations, and many others to run and manage their digital experiences.
You will be part of the Sitefinity Cloud Engineering Team, having the ability to further grow your engineering skills and directly contribute to the components that make up the Sitefinity Cloud product - .NET (Core) microservices, Azure DevOps YAML pipelines, Azure DevOps React SPA extensions, Terraform based Infrastructure-as-Code.
As a Cloud Solutions Engineer for Sitefinity Cloud, you will drive the adoption of the product with customers and act as their champion inside of Progress. You will be responsible for the technical customer on-boarding and work with other members of the account team to define and execute account strategy. You will work with support in resolving cases and participate in first-level availability and security incident management.
In this role, you will:
Ensure successful technical customer on-boarding by aiding customers in overcoming technical blockers, within product capabilities.
Work in close cooperation with Tech Support Engineers and customers to analyze problems and to deliver solutions. This may include, but is not limited to support tickets, remote sessions, on-site visits, etc. Assists Tech Support Engineers in creating product documentation, demos, and other support resources.
Assist with the development and maintenance of customer setup automation.
With the help and guidance of senior Cloud Solutions Engineers, own the technical relationship with a portfolio of accounts, and partners with the other members of the account team to define and execute account strategy.
Act as the customers’ champion inside of Progress, advocating for them with Support, Product, Engineering, and other groups.
Participate in first-level 24/7/365 on-call team for resolving incidents and providing root cause analysis to customers.
Continuously get acquainted and remain updated of the product inner workings: architecture, components, API, features, documentation
Your background:
Professional experience as Cloud Solutions Engineer, or experience in DevOps / Software Engineering / Technical Support
Experience with agile processes (scrum or others)
Some experience with IT Audit and Compliance process and tools
Demonstrably superb communication and presentation skills
Proficient written and verbal English language skills
Good understanding of CI/CD tools and principles
Familiarity with cloud native design patterns, microservices, and modern web scale architectures
Ongoing interest in new technologies and techniques that can improve our products
Willingness to learn and a growth mindset may substitute for specific qualifications above
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation
Generous remuneration package.
Employee Stock Purchase Plan Enrollment.
Vacation, Family, and Health
30 days paid annual vacation.
An extra day off for your birthday.
2 additional days off for volunteering.
Premium healthcare and dental care coverage.
Additional pension insurance.
Well-equipped gym on-site with CrossFit equipment and a climbing wall.
Co-funded Multisport card.
Daycare Center for your little ones onsite.
Flexible working hours
Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Apply now!
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!