DevOps Engineer

Operations Remote, Costa Rica

POP seeks a DevOps Engineer to maintain, automate and deploy critical infrastructure. This team member will maintain and deploy DevOps tools and services for our B2B email marketing SaaS product, WordFly.

WordFly is an innovative digital marketing tool for arts, culture & entertainment venues. This B2B email marketing SaaS product helps venues connect to their audience, sell tickets, engage customers, generate development funds and more. It is used by some of the world’s greatest museums, sports & music venues, zoos and aquariums!

This position is part of our WordFly team and reports to the DevOps Manager. The DevOps Engineer will be responsible for delivering infrastructure resources and managing tools supporting the WordFly product development team. They will implement and deploy new tools and services such as APIs, HAProxy load balancers, security tools, and backup solutions using current technical expertise and learning new engineering skills.

What You’ll Do

  • Support and maintain critical tools & services infrastructure to ensure 24/7/365 availability
  • Build and configure templates for monitoring live applications, including database systems with tools with the Elastic stack and PRTG
  • Build, configure, and test new infrastructure services using various technologies; Ansible, Python, Bash, PowerShell, C#, and T-SQL
  • Standup and deploy Windows and Linux server environments in AWS, Azure, and Vmware
  • Maintain a dedicated email delivery service, including load-balancing infrastructure Nginx, Iptables, etc.
  • Maintain a secure and compliant environment to include security assessments, vulnerability management/remediation, and patch management
  • Work across development and operational workflows to resolve technical blockers with clear and transparent solutions
  • Maintain a repository of code created with clear technical documentation and ensure efficient communication across the team
  • Support and promote the DevOps culture at POP
What We’re Looking For

  • 3+ years of experience in supporting production environments with Internet-facing SaaS applications
  • 3+ years of systems\ network administration (Command Line (CLI), Shell Scripting, PowerShell) in a domain environment with Windows and Linux servers
  • 1-3 years deploying and supporting Windows and Linux servers, SaaS web applications, Mail servers, mobile apps
  • 2+ years of experience in using VMware (deploying and maintaining virtual machines running Linux and Windows Server operating systems)
  • 1-2 years of experience with or exposure to network Storage arrays, Switches, Blade chassis, and Firewalls (any vendor) appliances
  • 2+ years of Hands-on experience with systems\ network troubleshooting with expertise in troubleshooting traffic issues across all layers of the OSI model and performing packet captures and performing the analysis (TCP/IP, VPN, DNS, SMTP, HTTP, Firewall rules, log reviews)
  • Looking for proficiency in at least one coding\ scripting language ability with experience managing “hands-off” operational tasks (Service restarts, scheduled task management, file transfers\ deletions)
  • Experience with “Hands Off” server OS maintenance tools; Ivanti\Shavlik, WSUS, Salt Stack...
  • Experience with logging & monitoring tools (ELK Stack, Elastic Beats, PRTG, Graphite)
  • Hands-on experience with continuous integration and deployment automation tools (Octopus, Jenkins, Puppet, Docker, Ansible, and Chef) and source control revision tools (GIT, SVN, RCS, CVS). Specific experience with Jenkins pipelines is preferred
  • Experience working with Message Transfer Agent (MTA) apps, i.e., Postfix, Sendmail, high volume SMTP servers, etc., or as an exchange admin is desired Agile Development (SCRUM, Kanban, or Extreme Programming methodologies). Strong analytical and problem-solving skills with the ability to collaborate effectively in teams
  • An excellent communicator in both verbal communication (standups, sprint planning, incident investigation calls) and written communication (emails, slack, technical documentation)
Who We Are

We are POP. We work hard. We’re professional. We stay humble. We are coders and craftspeople, as hardworking and eclectic as the city itself. We believe that how something works is as important as how it looks. We build things better than they need to be. We value craft over hype. We partner with brands that value ideas over egos. Pioneers at heart and stoic to the core.

What’s In It for You

POP offers competitive compensation and full benefits. We pay 100% of the healthcare premiums for all our employees. We offer coverage for Medical, Short & Long Term Disability, and Life Insurance. Additionally, each year, we offer generous paid time off and recognize individuals for 10 years of employment with a paid sabbatical - we believe in the importance of work/life balance! POP is an Equal Opportunity Employer that is committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment. POP will not discriminate on the basis of race, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, physical or mental disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]