Member Services Representative - Boynton Beach

Customer Service Boynton Beach, Florida


Description

MSA Part Time

Hours: Monday – Friday 2:00PM – 9:00PM or 3:00PM – 10:00PM.

Saturday and Sunday ranges between 7:00AM - 9:00PM

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

· Greet members, prospective members and guests, providing exceptional customer service

· Handle all front desk related activities including:

· Answer phones in a friendly manner and assist callers with a variety of questions

· Check members into the system

· New member sign-up

· Take prospective members on tours

· Facilitate needed updates to member’s accounts

· Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

· Assist in maintaining the neatness and cleanliness of the club

Qualifications/Requirements

· Customer service background preferred

· Basic computer proficiency

· A passion for fitness and health

· Upbeat and positive attitude!

· Punctuality and reliability is a must

· Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

· Strong listener with the ability to empathize and problem solve

· Demonstrate diplomacy in all interactions while using appropriate behavior and language

· High School diploma/GED equivalent required

· Must be 18 years of age or older

Physical Demands

· Requires long period of standing and walking during shift

· Continual talking in person or on the phone during shift

· Must be able to occasionally lift up to 50 lbs

· Will occasionally encounter toxic chemicals during shift