Assistant Manager - Royal Palm

Customer Service Royal Palm Beach, Florida


Description

Hours:

Monday: 1pm-9pm

Tuesday: 1pm-9pm

Wednesday: 1pm-9pm

Thursday: 11am-7pm

Saturday: 7am-3pm



Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
    • Assist in scheduling and supervising staff.
    • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
    • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

Qualifications/Requirements

  • Superior customer service skills
  • Solid supervisory, diplomacy and listening skills
  • Basic computer proficiency (Microsoft Suite)
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills
  • Current CPR Certification required
  • High school diploma/GED equivalent required
  • Must be 18 year of age or older

Physical Demands

  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift