If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Case Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires for this position typically start between $23.16 and $28.95 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

• Join Pioneer and be part of a team that values and invests in you.

 What you'll do

The Case Manager is the primary contact between residents and program goals. This position is responsible for executing assessments, documenting results and progress in the client management system, actively collaborating with community resources, communicating routinely with all participants on their case load, providing direct services and coordinating referrals to external agencies for services. The Case Manager assists participants in moderating the effects of incarceration, substance abuse, financial distress, family needs, housing, and mental health.     

Primary/Essential Duties and responsibilities are but not limited to:

• Assess individual risk, needs and barriers using validated tools and techniques, assure client and facility safety

• Maintain professional boundaries with clients
• Deescalate clients in need of assistance
• Develop and maintain working knowledge of community resources
• Assists first responders as needed (i.e. police and medical personnel)

• Complete and document a resident needs assessment upon intake
• Collaborate with Community Recourses to meet resident needs
• Facilitate relevant group sessions to meet resident needs
• Work with Program staff to assess resident behavior and needs
• Coordinate resident entry into needed community programs, such as detox, residential treatment, housing, etc.  
• Routinely contact each resident based on the appropriate level of service
• Conduct individual goal-setting and case-planning sessions with each resident
• Utilize motivational Interviewing (MI) practices
• Utilize results of needs assessment and other information to assist with completion of short-term and long-term goals
• Review and monitor case plans with client, documenting progress
• Document all assessments and progress in efforts to outcomes database including: progress notes, needs assessment, barrier tracking at scheduled intervals, direct services provides, external referrals coordinated, and other relevant information.

What you'll bring

• Bachelor's degree in social work, psychology, criminal justice or related field
• One year of experience working with marginalized populations 
• Valid Washington State driver's license.

• Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.
• Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS.

• Must satisfactorily pass tuberculosis (TB) test

Preferably you'll bring

• 1 yr. experience in case management experience preferably in a residential program

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.