Intake Scheduler

Customer Service Mt. Laurel, New Jersey


Description

Summary/objective: The Intake Scheduler is responsible for the timely response to admissions center inquiries in order to process and direct the admission of those seeking treatment at a PTC OTP facility.

Essential functions:

  • Receive and process inbound inquiries from phone, fax, text, email, and chat for patient seeking OTP/MAT/OBOT care. Assist with potential referrals to higher levels of care as needed.
  • Assess potential patient’s treatment needs, locating an OTP facility to schedule a patient for an intake assessment.
  • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
  • Follow up with daily scheduled admissions and intakes in the Pinnacle Treatment Centers system of care.
  • Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the Admissions Center.
  • Work with Care Coordinators and Care Coordinator Supervisors to fulfill other day to day tasks as needed.
  • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.

Position type and expected hours of work: Full Time, Multiple Shifts Available. 

Required education and experience: education and experience based on requirements that are job-related and consistent with business necessity.

  • High school or GED Required.
  • Proficiency in Microsoft Excel and Office

Preferred education and experience: preferred education and experience based on requirements that are job-related and consistent with business necessity.

  • Call Center experience.
  • Experience and/or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience working with a team setting.

We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.