Care Coordinator - 2nd Shift

Customer Service Mt. Laurel, New Jersey


Position Summary: The Care Coordinator is responsible for the timely response to call center inquiries in order to facilitate and coordinate the admission of those seeking treatment at a PTC facility.

Tasks and Responsibilities:

  • Receive and process inbound inquiries from phone, email, and chat.
  • Assess potential patients treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
  • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
  • Understand patient’s insurance eligibility and benefits.
  • Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
  • Collect patients financial responsibilities, including; deductibles, copays, coinsurance and out of pocket maximums.
  • Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
  • Coordinate admissions schedules and sets up patient transportation as needed.
  • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.



  • High school or GED Required.
  • Proficiency in Microsoft Excel and Office


  • 1 or more year(s) of experience in substance abuse/mental health field.
  • Call Center experience.
  • Experience and/or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience working with a team setting.


  • Ability to work cohesively with others while maintaining personal tasks.
  • Ability to adapt and change focus to new tasks or goals.
  • Ability to negotiate or overcome barriers.
  • Attentive documentation skills.
  • Demonstrate excellent interpersonal communication skills.
  • Ability to motivate those seeking treatment.
  • Accurate and fast computer skills.
  • Ability to work weekends and evenings.

We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.