Live Chat Agent Intern (Interim)

Customer Service Mt. Laurel, New Jersey


Description

Summary:

The Live Chat Agent Intern position communicates directly with consumers via live chat to provide information about our treatment programs, answer questions, and provide general customer service. They must have excellent written communication skills and proactively engages consumers by asking probing questions and identifying customer pain points. In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve the organization’s overall functionality and efficiency.

Essential Duties:

  • Promptly responding to queries by researching, locating, and providing information
  • Learning about company products and services
  • Documenting Issues and Resolutions
  • Assisting consumers with navigation of the website

Minimum Qualifications:

  • High School Diploma or GED
  • Minimum 1 year of general customer service experience
  • Computer Literacy & Proficient Typing Skills

 

 

We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.