Admissions Operator

Customer Service Mt. Laurel, New Jersey


Description

Summary/objective: The Admissions Operator is responsible for the timely response to Admissions Center inquiries in order to facilitate and coordinate the admission of those seeking treatment at a PTC facility.

Essential functions: essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.

  • Receive and process inbound inquiries from phone, fax, text, email, and chat.
  • Assess potential patient’s needs, determining if they are looking for treatment or need customer service.
  • Direct daily flow of incoming traffic to help Admissions Center operate more efficiently.
  • Utilize department technology to chat and text with potential patients and attempt to get them on the phone to coordinate with admissions staff.
  • Follow up with daily scheduled admissions and intakes in the Pinnacle Treatment Centers system of care.
  • Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the Admissions Center.
  • Work with Care Coordinators and Care Coordinator Supervisors to fulfill other day to day tasks as needed.

Position type and expected hours of work: Full Time, Multiple Shifts Available. 

Required education and experience: education and experience based on requirements that are job-related and consistent with business necessity.

  • High school or GED Required.
  • Proficiency in Microsoft Excel and Office

Preferred education and experience: preferred education and experience based on requirements that are job-related and consistent with business necessity.

  • Call Center experience.
  • Experience and/or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience working with a team setting.

We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.