Customer Service Representative
Description
Stonyridge Veterinary Services-Customer Service Representative
Troy, OH
Full-time
Our team is looking for a veterinary customer service representative with a focus on attention to detail and accuracy. We are looking for a dynamic, outgoing person with great customer service skills who enjoys interacting with people.
Our Ideal Candidate:
- at least one year of previous customer service experience
- experience in veterinary medicine or medical background preferred
- has a flexible schedule
- ability to multi-task
- Must enjoy working with people and animals
Job duties include:
- Customer service functions include greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports, and correspondence.
Why work at Stonyridge Veterinary Services?
Established in 1995, Stonyridge Veterinary Service has enjoyed serving Troy and the Miami County area. Our veterinarians and team members strive to provide the best medicine and care possible to all creatures great and small. In addition to traditional methods, we also offer holistic and V.O.M., a non-surgical approach to spinal pain and mobility problems.
We provide an emotionally intelligent work environment with a positive work/life balance and invest heavily in our team's long-term health and happiness. Our benefits package is one of the best in the industry which includes health, dental, vision, life, 401k, paid time off, paid parental leave, generous pet benefits, and much more!