Veterinary Doctor's Assistant
Description
Be the Calm in the Storm: Emergency Veterinary Doctor's Assistant Needed!
Are you a compassionate, quick-thinking individual who thrives under pressure? Join our team as an Emergency Veterinary Doctor's Assistant and become the link between our dedicated doctors, anxious clients, and furry patients in critical need. Open availability is a must.
Join us and make a pawsitive impact!
Position: Veterinary Doctor’s Assistant (Emergency Animal Hospital)
Overview: As a Veterinary Doctor’s Assistant at our Emergency Animal Hospital, you will play a crucial role in providing our clients guidance during stressful and urgent situations involving their beloved pets. You'll serve as the critical role of being the liaison between doctors, clients, and patients
Responsibilities include but not limited to:
- Client Interaction:
- Demonstrates warmth, courtesy, and professionalism in all client interactions.
- Communicates clearly and accurately with clients regarding the medical status of their pet.
- Provides accurate information to clients concerning fees, payment policies and other hospital policies.
- Assess urgency and severity of cases, effectively prioritizing incoming requests based on criticality.
- Communicate with pet owners to gather essential information about the animal's condition and relay this information to the veterinary team.
- Exam Room & In-Patient Assistance:
- Consults with veterinarians daily to plan each day’s activities.
- Reviews medical records and notes made by the admitting CSR to discern the nature of the visit.
- Detailed patient history taking and assisting with medical note entry.
- Coordinate with veterinary staff to manage incoming cases, ensuring seamless transitions and appropriate allocation of resources for urgent cases.
- Helps organize daily patient status/updates as needed.
- Enter treatments in SmartFlow treatment sheet software.
- Financial Representation:
- Create and review estimates based on the Doctor’s treatment plan to convey the value added by said treatment plans.
- Identify if continuing care treatment plans are warranted for in-patients.
- Reviews invoice for accuracy
- Create and appropriately review discharges per the veterinarian’s orders. Ensures understands medications, diet, monitoring and when to recheck.
- Process payments, handle billing inquiries, and assist with insurance-related paperwork as needed.
Requirements:
- Minimum 1 year of Veterinary Doctor’s Assistant experience
- Strong communication skills, both verbal and written, with a compassionate and empathetic approach.
- Ability to multitask in a fast-paced environment and remain composed under pressure.
- Critical thinking, problem-solving skills, and attention to detail
- Punctual and reliable
- Proficiency in using computer systems and familiarity with basic office software.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Working Conditions: This position requires working in a dynamic and sometimes emotionally charged environment. The role involves standing for extended periods, handling phone calls, and interacting with distressed pet owners.
We invest heavily in our employees with many opportunities for growth and development!
Learn more about us at: Long Beach Animal Emergency
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $20- $25 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Industry leading benefits. We care about you and your family with benefits such as medical, dental, vision, 401k and more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
Apply today! We look forward to hearing from you!