Regional Medical Excellence Coach - Specialty Medicine (CA & NW Region)

Veterinarian - Specialist Los Angeles, California


Position at Pathway

Specialty Medicine - Regional Medical Excellence Coach opportunity for CA and the Northwest region 

Act as a liaison between Pathway Vet Alliance and the acquired veterinary practice and perform duties at the direction of the Pathway Leadership Team. The SRMEC would maintain and reinforce relationships that have been forged through the acquisitions process and be a support asset for the practice leadership team. The SRMEC will work directly with veterinary hospitals to improve processes and profitability. They will identify and implement local growth. The SRMEC will interface with the practice through the MD and doctors and coordinate these efforts with the Specialty Regional Operations Manager (SROM).

In general, the goal is to lead through influence and have a positive impact on staff motivation and morale, and a positive culture where the clinic can thrive improving the quality of medical care in hospitals through the following activities:

  • Liaison between Specialty Veterinarians and all areas of Pathway
  • Productivity Enhancement (individual doctor coaching):
    • Assess and coach exam room communication techniques
    • Record review (quality/thoroughness)
    • Invoice review (charge capture/thoroughness)
    • Scheduling of the workday—availability to clients, efficiency of clinic flow (record keeping/delegation and use of staff), procedures (scheduling, flow, efficiency, proficiency)
    • Analyze key doctor metrics (ACT, total production, etc.)
    • Assist in raising awareness of doctors impact on EBITDA
  • Assess effectiveness of Medical Director and coach/recommend changes where necessary
  • Works extensively with other Pathway Medical Ops Coaches, Nursing Ops Coaches, CSR Ops Coaches, ROM and Operations leadership teams.
  • Has knowledge of Pathway and individual practice policies and procedures
  • Helps the practice leadership team maintain an owner mentality
  • Collaborates with hospital leadership to develop Pathway Planning and integrating into all levels of the hospital
  • Attend quarterly meetings and bi-weekly meetings as needed either in person or web video.
  • Provide on-site support if needed
  • Help implement new processes (ie. Wellness plans, etc), if practice desires
  • Works with the SROM and marketing team and hospital leaders to develop a marketing plan
  • Coaches doctors on Emotional Intelligence and Commando Conversations
  • Mentors, coaches and sets expectations with the hospital leadership teams
  • Makes recommendations for staff training and development
  • Assist Acquisitions Team with the acquisition process, especially with doctors as needed and defined by the pre-and post-partnership process
  • Works with Operations leadership team and People Ops teams to enhance employee retention and career development
  • Assist in setting and implement standards of veterinary medicine and patient care within individual clinics
  • Provide support for integration of new hospitals, including troubleshooting transition challenges and achieving resolutions
  • Ability to multi-task with multiple practices 
Doctor of Veterinary Medicine 
Medical Director level experience is preferred