Veterinary Customer Service Representative (PT/FT)

Customer Service/Client Care Kihel, Hawaii

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Description

Position at South Maui Animal Clinic

We are seeking an experienced Part-Time Customer Service Representative to support our South Maui Animal Clinic!!    

**This position is in person and located in Kihel, HI**  



Client Service Representatives work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.      

Responsibilities:      

  • Provide first-class customer service and help to solve or elevate any concerns that the client has
  • Build lasting relationships by forming a genuine connection with each client who walks through our doors
  • Engage with each client to inform and educate them on the benefits of essential products and services
  • Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
  • Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
  • Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
  • Ensure exam rooms are clean and fully stocked each day – before and after each appointment
  • Ensure the lobby is clean and welcoming for each visitor
  • Conduct payment (including proper cash handling) transactions at the front desk when applicable

Qualifications:      

  • High school diploma or GED required
  • Great communication and organizational skills
  • Strong customer service skills
  • Ability to be an empathetic listener
  • Ability to deescalate uncomfortable situations to ensure guest satisfaction
  • Understand and be able to use and troubleshoot, computers, tablets, email, and have a basic understanding of the Microsoft Office Suite of programs.
  • Must love animals and not be afraid of pets
  • Must be able to stand from sitting, walk, sit, and move freely for extended periods of time
  • Veterinary Experience Preferred
  • Weekend Availability Required

Compensation- $19 -$21 based on experience 

Apply today! #L-SB1      

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