Thrive Pet Healthcare Careers

Description

We are looking for a Veterinary Client Service Representative  - Thrive Pet Healthcare
*4701 Custer Rd Suite 200 Suite 200, McKinney, TX 75070*

Our CSR is the “Gatekeeper of Clinic Communication”.  They work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.

Responsibilities:

• Provide first class customer service and help to solve or elevate any concerns that the client has
• Build lasting relationships by forming a genuine connection with each client that walks through our doors
• Engage with each client to inform and educate them on the benefits of essential products and services
• Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
• Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
• Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
• Ensure exam rooms are clean and fully stocked each day – before and after each appointment
• Ensure the lobby is clean and welcoming for each visitor
• Conduct payment (including proper cash handling) transactions at the front desk when applicable

Qualifications:

• At least one year of veterinary experience 
• Great communication and organizational skills
• Strong customer service skills
• Ability to be an empathetic listener
• Ability to deescalate uncomfortable situations to ensure guest satisfaction
• Understand and be able to use and trouble shoot, computers, tablets, email and have a basic understanding of the Microsoft Office Suite of programs.
• Must love animals and not be afraid of pets
• Must be able to stand from sitting, walk, sit and move freely for extended periods of time