Sales Operations Specialist
Description
Responsibilities:
- Schedule daily shipments for sales region.
- Update and release shipping instruction to shipping and order fulfilment team.
- Revise device name for shipments in system as per order fulfilment team or factory’s instruction.
- Response to daily order and shipment inquiries from regional sales teams.
- Communicate with CN/TW/SG/US shipping team regarding orders and shipments related matters.
- Coordinate with accounting department in regards to payments from customers prior to scheduling shipments.
- Participate in daily conference call (when required) with CN/TW/US shipping team, production planners and product managers to resolve any orders or shipping related issues.
- Assist in complete monthly report (Monthly On-Time Delivery Report) and generate, maintain or upload reports / project tracking file when needed.
- Process free sample request.
- Submit job request of evaluation kits orders to application team for approval and shipment.
- Process part transfer form for applications team for module builds.
- Assist to process new order, order amendment and RMA orders for US region when required.
- Assist to arrange US customers’ shipment when required.
- Assist to submit audit documents to finance team or internal auditor upon request.
- Participate in system testing and system/process improvement project.
- Backup team member who is on vacation/sick leave.
- Perform other projects and duties as assigned.
- Diploma in Supply Chain / Business Administration or equivalent.
- Minimum of 1-2 years of experience in sales operations or order fulfilment.
- Proficiency in Excel (such as pivot tables and V-lookup).
- Ability to speak/read Mandarin and translate to English is a strong plus.
- Prior experience in Oracle or another ERP system is preferred.
- Must have strong written and verbal communication, organizational, detail-oriented, interpersonal and communication skills.
- Able to multi-task, work independently and as a member of a team, interface with other branches of the organization, work effectively with diverse constituencies, and solve problems and make decisions while under pressure and time constraints.