Event Manager
Description
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com.
Role Overview:
The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:
- Providing an enhanced ON24 experience to ON24’s customers and attendees
- Strategic consultation and planning of a customer’s event
- Event setup and live event support
- Event de-brief and strategic review of success metrics.
This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.
ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.
Responsibilities:
- Provide consultation, preparation, planning, and execution of events
- Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
- Act as product and subject matter expert
- Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
- Providing technical support and guidance during project implementations
- Drive customer satisfaction with excellent customer service
- Coordinate with all point of contact persons to manage the delivery of key event related elements
- Perform webinar and virtual event related activities as necessary
- Create and maintain collaborative customer documentation
Skills & Experience:
- Bachelor’s degree or equivalent experience
- Experience with Adobe Creative and Microsoft Office product suites
- Strong technical skills and some knowledge of HTML and/or CSS
- Well organized and able to provide high quality work 100% of the time
- An interest in learning about virtual events technologies and services
- Integrity, creativity, high standards, persistence, and achievement oriented
- Ability to thrive in a rapidly changing environment
- Sense of urgency to provide a rapid response to customer requests
- Ability to communicate and collaborate effectively
- Understanding of project management fundamentals
What We Currently Offer:
- An evolving tech business that moves at a fast pace, offering the best aspects of a ‘start up’ mentality day-to-day, but as part of an established and diverse multi-national with a proven product
- The opportunity to take ownership – given autonomy to cultivate success in your role as part of a clear strategy and structure
- An entrepreneurial environment – encouraging open dialogue for new ideas, ways of working, and innovations
- A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc)
- A place to learn – heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career
- Competitive compensation package including equity and comprehensive benefits
- Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office
- 25 days holiday as standard - plus bank holidays – and additional floating and 'wellness days to be used as you like
- Office-wide events planned, organised and expertly delivered by our amazing in-house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising!
EEOC:
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.