Technical Project Manager
Description
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com.
Role Overview:
ON24 is seeking a Technical Project Manager to join our Professional Services team who is focused on driving customer success and is results oriented. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating communication between all internal ON24 departments as necessary, and external client teams. You will partner with our clients to guide them through their digital transformation and elevate their digital marketing strategy. You will work strategically with our clients and partners to sell, integrate and provide them with strategic advice on engagement and personalization strategies, technical installation, configuration, testing, and enablement services on the ON24 platform. You will also serve as the client’s point of contact to provide guidance on best practices & platform expertise, and you will teach our clients to implement ON24 as a central part of their marketing workflow, connecting to their data sources and platforms to optimize their data strategies. The Technical Project Manager is responsible for the delivery of customer projects using ON24’s virtual product suite.
ON24 is open to candidate in Japan and Sydney Australia.
Responsibilities:
- Providing an enhanced ON24 experience to ON24’s customers and attendees.
- Strategic consultation, planning and delivery of a customer’s project
- Event/environment setup and live event support.
- Event de-brief and strategic review of success metrics.
- Develop and maintain a deep technical understanding of ON24’s product features and integrated platforms, including Elite, Engagement Hub, Target, Connect, AI powered ACE, Go Live, Virtual Environment, etc.
- Act as client point of contact to onboard, configure, and train clients on the ON24 platform in accordance with implementation statements of work, and/or change orders.
- Provide consultation, preparation, planning, and execution of events.
- Perform webinar and virtual event related activities as necessary.
- Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics.
- Providing technical support and guidance during project implementations.
- Coordinate with all point of contact persons to manage the delivery of key project related elements.
- Create and maintain collaborative customer documentation.
- Lead live remote trainings to enable and empower clients to build personalized digital experiences with ON24.
- Develop playbooks for common client use cases, and provide solutions consulting for custom workflows to address unique client and partner use cases.
- This role requires a responsible and detail-oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.
Skills & Experience:
- Bachelor’s degree or equivalent experience.
- Experience with Adobe Creative and Microsoft Office product suites.
- Strong technical skills and some knowledge of HTML and/or CSS.
- Excellent written and verbal communication & presentation skills with the ability to present to a variety of external audiences.
- Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner, as well as to influence senior stakeholders and team members.
- Technical project management experience is a plus, in preparing implementation/delivery schedules and detailed task lists to meet clients’ specific needs.
- An interest in learning about virtual events and marketing technologies and services.
- Ability to thrive in a rapidly changing environment.
- Ability to manage multiple customers and projects at various stages of execution.
- Ability to communicate and collaborate effectively.
- Understanding of project management fundamentals.
Highly Desired Experience:
- Experience working in ON24 platform: Elite, Engagement Hub, Target, Connect, AI powered ACE, Go Live, Virtual Environment.
- A solid understanding of live and on-demand streaming media technologies.
- High level of energy, efficiency, and flexibility.
- Analytical approach to problem solving and critical thinking.
EEOC:
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
#LI-APAC