Production Manager – Part Time

Customer Success London, United Kingdom


ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Production Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Production specialists are responsible for:

  1. Providing an enhanced ON24 experience to ON24’s customers and attendees
  2. Sourcing third-party production resources, including but not limited to camera crews, broadcast studios, signal transmission equipment and qualified personnel, field producers, video/audio editors
  3. Create and maintain event flow, connection methods, signal flows, etc
  4. Adhere to ON24 production best practices and advise customers, third-party crews, project management agencies accordingly
  5. Create and maintain production and post-production schedules
  6. Update and assist in maintaining ON24 internal production calendar
  7. Provide clear and timely communication to third-party production resources
  8. Ensure that third-party production resources are trained on ON24 Elite Webcasting platform and transmission guidelines/equipment
  9. Perform administrative duties as required using ON24 software packages including but not limited to: Salesforce, Microsoft Office, Coupa

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

  1. Experience with sourcing third-party production resources globally
  2. Understanding of corporate video production for broadcast on the Internet
  3. Pre-production scoping, budgeting, scheduling, and staffing
  4. Field, in-studio, and remotely managed production experience
  5. Live video streaming technology experience (Wirecast, V-Mix, etc)
  6. Strong technical skills and knowledge of video/audio encoding standards

Essential Skills

  1. Well organized and able to provide high quality work 100% of the time
  2. Ability to work on multiple priorities and/or projects simultaneously
  3. Excellent troubleshooting, problem-solving and strategic thinking skills
  4. Sense of urgency to provide a rapid response to client requests
  5. Ability to work on multiple priorities and/or projects simultaneously
  6.  Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

  1. Providing an enhanced ON24 experience to ON24’s customers and attendees
  2. Sourcing third-party production resources
  3. Act as product and subject matter expert
  4. Providing technical support and guidance
  5. Perform webinar and virtual event related activities as necessary
  6. Production specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.