Senior Java/SQL Support Engineer

Engineering San Francisco, California


Description

ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior technical support engineer you will be supporting our most visible products. These products get more than 10 million monthly hits.

Responsibilities:

  • Provide troubleshooting and Level 3 support for existing applications.

  • Build custom reports using SQL/Java for clients and internal teams.

  • Work closely with development team to identify platform issues and help to fix them.

  • Work with Engineering Tools team to build newer tools which adds visibility to the platform behavior.

 

Required Skills:

  • Strong Experience with Java and JEEE development for 3+ years.

  • Strong SQL knowledge.

  • Excellent troubleshooting and problem-solving skills.

  • Should have recent work experience with the following technologies: JSP, Servlets, EJB 3, JPA, JMS.

  • Good to have knowledge on SAML, Apache Kafka, Weblogic Coherence, Shell scripts, APM tools and ELK stack.

  • Some development knowledge & experience with HTML, JS and CSS.

  • Good verbal and written communication skills.

 

Bonus:

  • Solid understanding of basic Linux commands
  • Solid understanding of Application Servers (preferably WebLogic) and Web Servers (preferably Apache).
  • Working knowledge of Code repository tool like Perforce


ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.