Strategic Event Manager

Customer Success Remote, United States Charlotte, North Carolina


Description

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

 

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

 

The ON24 Strategic Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

  1. Providing an enhanced ON24 experience to ON24’s customers and attendees
  2. Strategic consultation and planning of a customer’s event
  3. Event setup and live event support
  4. Event de-brief and strategic review of success metrics.

 

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

 

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

 

Position Requirements

  1. Bachelor’s degree or equivalent experience
  2. Experience with Adobe Creative and Microsoft Office product suites
  3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

  1. Well organized and able to provide high quality work 100% of the time
  1. An interest in learning about virtual events technologies and services
  2. Integrity, creativity, high standards, persistence, and achievement oriented
  3. Ability to thrive in a rapidly changing environment 
  4. Sense of urgency to provide a rapid response to customer requests
  5. Ability to communicate and collaborate effectively
  6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

 

  1. Provide project management guidance and act as a subject matter expert in conjunction with other ON24 personnel to execute high profile, large event, or otherwise strategic events with 100% success
  2. Demonstrates comprehensive knowledge and competency regarding ON24 product suite
  3. Ability to consult with customers on solutions that fit their needs on a per-event basis
  4. Create, manage, and drive project timelines; ensure deliverables and milestones are met
  5. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
  6. Act as product and subject matter expert
  7. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
  8. Providing technical support and guidance during project implementations
  9. Drive customer satisfaction with excellent customer service
  10. Coordinate with all point of contact persons to manage the delivery of key event related elements
  11. Perform webinar and virtual event related activities as necessary
  12. Create and maintain collaborative customer documentation
  13. Assist in providing training and mentorship to junior level employees

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.