Medical Director, Community Specialty Care
Company: Oak Street Health
Title: Medical Director, Community Speciality Care
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
The Medical Director for our planned Community Specialty Hub will join Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Oak Street is leading the transition from fee-for-service to value-based care.
The Medical Director - Community Speciality Care will be responsible for assisting with the planning, and leading the clinical team for our first Community Specialty Hub. Although we firmly believe that comprehensive, high quality primary care is the foundation for our patients industry leading health outcomes, we also see an opportunity to further enhance quality of care through specialty care. We anticipate bringing a set of convenient services to our patients that encompass diagnostics, commonly needed specialty care, and other high value care.
The Medical Director will practice primary or urgent care in our centers alongside their provider colleagues on a part-time basis to provide context for their leadership role and to remain close to our patients. Most importantly, the Medical Director will lead the group of clinicians from diverse specialties with the goal of providing a high quality, integrated patient experience. The Medical Director will also participate in critical organizational-wide strategic initiatives through her or his participation in Medical Director cohort activities.
In addition to part-time clinical duties, a Medical Director has dedicated time for the following leadership and administrative duties:
Planning and Design: The Medical Director - Community Speciality Care will have a key role in analyzing the needs of our patients and determining the right mix services to include in our first Community Specialty Hub. This work will be completed in partnership with an operational leader for the Community Specialty Hub and with the regional and organization wide leadership teams.
Provider Management: The Medical Director - Community Speciality Care will have primary responsibility for hiring, on boarding, and assuring the success of the diverse group of clinicians and providers who will offer services within the Community Specialty Hub. The Medical Director will also provide direct patient care in either primary or urgent care within the facility. These responsibilities are expected to include most or all of the providers reporting to the Medical Director for support, clinical guidance, performance reviews, and other aspects of supervision.
Quality and Compliance: The Medical Director will have the primary responsibility for ensuring that quality care is delivered throughout the Community Specialty Hub. She or he will also play a key role in assuring the safe and compliant delivery of clinical and diagnostic services within the center in partnership with Oak Street’s Quality, Infection Control, and patient safety teams.
Future Growth: The Medical Director will play a key role in planning the design and advising on the implementation of additional Community Specialty Hubs for Oak Street’s other large markets.
Leadership & Coaching: At Oak Street success isn’t completing the visit or hitting an R.V.U. target. Success is high quality care: (1) minimal hospital admissions, (2) excellent preventive/chronic disease quality metrics, and (3) a great patient experience. In other words: help our patients be happy, healthy, and out of the hospital. Our Medical Directors understand these ends and the means to achieve them, and they recognize these skills don’t come naturally to many clinicians; our Medical Director share their wisdom with others and help other clinicians understand the value in value-based care. They help physicians master the data-driven tools and practices required to keep patients well and out of the hospital. They engage all level of providers to the benefit of our teams and our patients. Tactically this includes delivering monthly quality dashboards to teams, coaching on tools to improve quality outcomes, and ensuring physicians are engaged and responsible for the quality of care they deliver.
Support Organizational Strategy: We expect our Medical Directors to support our goal of continuous improvement in all aspects of our care model. Medical Directors are close to the patient, giving the Medical Director a clear view of our patient’s challenges with their health and with the health system. This is critical information needed to design our care delivery approaches. As time allows, the Medical Director will have strategic input into a variety of organizational-wide projects and other initiatives which will fall into the following categories:
○ Care Management
○ Quality Improvement
○ Utilization Management
○ Clinical Committee Functions/Leadership
○ Network Management
○ Health Plan Management
○ Documentation/Risk Adjustment
○ Clinical Compliance & Policy Development
Candidates with specific experience and expertise in these fields will have greater input into those initiatives and can expect growing roles in these domains as we grow.
Drive Culture: Medical Directors are expected to set the standard for their team and drive Oak Street Values.
What are we looking for?
Ideal candidates will satisfy the following;
Extensive experience in clinical leadership roles, leading and coaching providers and other clinicians to be the best they can be for their patients and their colleagues. Candidates with experience supervising a range of specialties are preferred.
Experience developing and/or operating complex clinical facilities are preferred.
Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign.
M.D. or D.O graduates.
Board certification in Internal Medicine or Family Medicine required.
Fellowship training in Geriatrics, other professional degrees (e.g., M.B.A., J.D., M.P.H.), and prior executive roles welcome but certainly not required.
5-15 years of clinical experience in outpatient practice.
Experience developing and implementing new processes.
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment.
Competitive benefits; including paid vacation and sick time, generous 401K match with immediate vesting, as well as health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.