Race Day Support Representative (Part-Time)

Customer Service New York, NY


Description

About the Department

Runner Products supports the training, racing and community experience of our runners -through classes, seminars and customized training programs. The team also provides experiences to enhance the runner's engagement with the running community and their experience at NYRR events, whether it is through our membership program, race photography or ticketed events. The Runner Services team is the information source for our runner, serving for a conduit of information and an advocate for NYRR's runner-first philosophy. NYRR’s Charity Programs include Champion’s Circle and over 350 charities who partner with NYRR to raise over $30 million cumulatively through volunteers running the marathon each fall. 

About the Position

NYRR is seeking an adaptable, outgoing, motivated, and experienced Part-Time Runner Services Race Support Representative to provide support with bib assignment/distribution, premium distribution, and general runner inquiries. The individuals in this role will be responsible for treating each runner with the utmost respect and dignity while doing his/her best to help find solutions while promoting the NYRR brand and mission. This role will mostly be weekend work, but there will be opportunities for weekday support surrounding larger NYRR events. 

Job Responsibilities (primary and secondary duties): 

  • Assign race bibs using NYRR registration system and distribute race premiums at weekly races
  • Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
  • Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
  • Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
  • Create a fun experience through positive runner interactions
  • Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge 

Job Requirements: 

Experience:

  • Minimum of 1 year Customer Service experience
  • Previous experience in fitness industry a plus 

Education & Certifications:

  • Bachelor's Degree preferred and any combination of education, training or experience that provides the required knowledge, skills and abilities 

Skills and Attributes:

  • Strong attention to detail
  • Passion for NYRR and the brand's Run For Life mission
  • Available for weekend work
  • Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
  • Excellent communication and listening skills a must
  • Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
  • Multi-lingual skills a plus

New York Road Runners is an Equal Opportunity Employer