Weekend Runner Services Race Support (Part-Time)

Customer Service New York, NY


Position Description

NYRR is seeking an adaptable, outgoing, motivated, and experienced Part-Time Runner Services Race Support Representative to provide support with bib assignment/distribution, premium distribution, and general runner inquiries. The individuals in this role will be responsible for treating each runner with the utmost respect and dignity while doing his/her best to help find solutions while promoting the NYRR brand and mission. This role will mostly be weekend work, but there will be opportunities for weekday support surrounding larger NYRR events.

Job Responsibilities:

  • Assign race bibs using NYRR registration system and distribute race premiums at weekly races
  • Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
  • Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
  • Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
  • Create a fun experience through positive runner interactions
  • Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge

Position Requirements

  • Passion for NYRR and the brand's Run For Life mission
  • Bachelor's Degree preferred and any combination of education, training or experience that provides the required knowledge, skills and abilities
  • Available for weekend work
  • Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
  • Minimum of 1 year Customer Service experience
  • Previous experience in fitness industry a plus
  • Excellent communication and listening skills a must
  • Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
  • Multi-lingual skills a plus

New York Road Runners is an Equal Opportunity Employer