Runner Services Representative (Part-Time)

Customer Service New York, NY


Description

About the Position

NYRR is seeking an adaptable, outgoing, motivated, and experienced Part-Time Runner Services Representative to provide helpful information in response to inquiries on a variety of communication channels and interact with runners at NYRR offices, Central Park Kiosk, and weekend races. The RSR will be responsible for treating each runner with the utmost respect and dignity while doing his/her best to help find solutions while promoting the NYRR brand and mission.

Job Responsibilities: 

  • Wow NYRR runners on a daily basis with excellent customer service, based upon the best practices outlined by the company
  • Answer My NYRR phones and emails daily by following guidelines and procedures, consistently meeting all satisfaction metrics goals
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in NYRR Customer Service Management program Desk.com
  • Produce customer service-related reports/presentations as needed, providing key metrics, insights and recommendations based on current trends and volume of requests
  • Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
  • Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
  • Create a fun experience through positive runner interactions
  • Proactively create standard responses to common customer-service-related questions for approval by management
  • Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
  • Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge

Job Requirements: 

Experience:

  • Minimum of 1-year Customer Service experience
  • Previous experience in fitness industry a plus
  • Previous experience in call center a plus

Education:

  • Bachelor’s Degree preferred and any combination of education, training or experience that provides the required knowledge, skills and abilities

Skills and Attributes:

  • Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
  • Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
  • Multi-lingual skills a plus
  • Ability to communicate in Spanish a plus
  • Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Strong attention to detail
  • Excellent written and verbal communication skills

Other Requirements:

  • Passion for NYRR and the brands Run for Life mission
  • Flexible schedule during weekday hours of operation
  • Availability to work up to 25 hours per week

 

Application Instructions
To be considered, please submit a cover letter indicating why you are interested in this position, specifically citing why interested in part-time.

New York Road Runners is an Equal Opportunity Employer